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2.0 - 4.0 years

3 - 5 Lacs

pune

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Role & responsibilities Key Responsibilities 1. Spare Parts Follow-up Process customer spare parts requests and ensure timely order placement. Coordinate with stores, purchase, and logistics teams to track availability and dispatch of spare parts. Monitor order status and provide regular updates to customers and service teams.. Service Coordination Coordinate with field service engineers for machine breakdown, preventive maintenance, and installation schedules. Ensure availability of required spare parts and tools before service visits. Follow up on service reports and close service calls in the system within defined timelines. Customer Follow-up Act as a point of contact for customers regarding spare parts, service updates, Payment and complaint resolution. Maintain strong customer relationships through regular follow-ups and proactive communication. Collect customer feedback on service quality and escalate issues where necessary. Documentation & Reporting Maintain records of spare parts orders, pending deliveries, and service activities. Prepare MIS reports related to service calls, parts movement, and customer interactions. Support the team in warranty claims and service contract administration. Skills & Competencies Required Strong coordination and follow-up skills. Good understanding of spare parts management and machine servicing. Excellent communication and customer-handling skills. Proficiency in MS Office (Excel, Word) and ERP/CRM systems. Problem-solving and multitasking ability. Preferred candidate profile Qualification & Experience Diploma / B.E. (Mechanical / Electrical / Electronics) or equivalent. 2 to 4 years of experience in service coordination, spare parts handling, or customer support (preferably in machinery / capital equipment industry). Freshers with strong communication and technical aptitude may also be considered.

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7.0 - 12.0 years

4 - 5 Lacs

bengaluru

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Roles and Responsibilities Manage sales performance of spare parts, lubricants, and automobile components to achieve targets. Develop and execute strategies for spare parts marketing campaigns to increase brand awareness and drive sales growth. Build strong relationships with customers through effective communication, negotiation, and problem-solving skills. Analyze market trends, competitor activity, and customer needs to identify opportunities for business development. Collaborate with cross-functional teams to ensure seamless execution of sales plans.

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3.0 - 8.0 years

1 - 5 Lacs

rudrapur, kanpur, lucknow

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Develop and execute sales strategies to achieve targets Understand client needs and propose tailored solutions. Maintain accurate and up-to-date records of sales activities, client interactions Prepare and submit weekly and monthly sales reports Required Industrial Sales Experience, ( Experience in waste water treatment industry preferred ) Develop and execute sales strategies, understand client needs, maintain records, prepare sales reports Team handling experience required. Perks- PF+ Medical + Gratuity + Bonus+ Travel Allowance+ Sales Incentives Contact person Abhinav Deputy Manager HR 9892523038

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1.0 - 2.0 years

3 - 4 Lacs

mangaluru, bengaluru

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Role & responsibilities : Technical Sales Preferred candidate profile : Technical Sales

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1.0 - 5.0 years

0 - 1 Lacs

kolhapur

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Role & responsibilities Service Advising & Parts Sale o Service Customers Walk-in / Phone / Internet request handling o Handover the vehicle to Service Technicians o Over Counter Parts Sale o Billing & Collection o CRM & Reporting Warranty Management o Warranty Claims o Supplier Management o Sub-Dealer Support Spare Parts Store Management o Inventory o Purchase Management o Sale Management Reports & Documentation o Generate Periodic & adhoc reports for dealership management. o Maintain Records Success Matrix (Key Performance Areas) o Customer Experience & Satisfaction o Revenue o Service Quality o Operational Excellence Preferred candidate profile / Qualifications Automobile Reception or Service Center Advisor Experience of 1 year minimum Excellent Verbal Skill in Marathi Fast in use of Mobile Applications Good Operational Knowledge of Computer & Excel Software must Ability to Perform in High pressure, Fast Moving, Customer Facing Environment Should be able to Drive 2wheeler & should carry atleast a learners License.

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1.0 - 4.0 years

1 - 6 Lacs

navi mumbai, mumbai (all areas)

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Location - Ghansoli, Navi Mumbai, India Overview Driven by the entrepreneurial spirit and passion for innovation of its founder, the John Cockerill Groups primary mission is to meet the needs of its time by developing large-scale technological solutions. Its contribution to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defense, industry, the environment, transport and infrastructures. Our mission is to facilitate access to renewable energy, fight against insecurity, produce sustainably, preserve natural resources and contribute to greener mobility. To accomplish this mission and to bring our group's entrepreneurial culture to life, five values guide our actions: innovation, commitment, responsibility, customer focus and humanity. Job Purpose To support its growth, John Cockerill Energy Solutions, headquartered in Belgium, has project execution center in Mumbai, India. To reinforce its India Execution Center, John Cockerill Energy Solutions is hiring a Sales Support officer - Spares (M/F/X) . The primary responsibility of this role is to generate enquiries and ensure Spare Part sales for Boilers / HRSG units. This candidate will have to continuously call various customers and spread John Cockerill capacity to support them. In case of agreement with customer, the request will be handled by Aftersales proposal team located in Belgium. Sales support officer will ensure constant communication externally with the customer and internally with the Aftersales proposal team. He/ She will ensure clear communication on both sides to convey the precise requirement of customer. He / She is responsible to assure the administrative conformity of the tasks to the contracts and to internal quality and safety standards as defined in the QMS (quality management system) of the Energy Sector of John Cockerill. Key Responsibilities The Sales Support officer is responsible to perform the following tasks - Generating enquiries and converting into Orders through effective networking with customers. Ensure regular follow up with customer’s and feedback to the proposal team. Follow up with internal teams to meet customer timelines and ensure customer satisfaction. Responding to customer questions and providing support. Handling order entries in system, followup for due payment Assisting the sales team with reports and documentation. Managing and organising sales-related documentation Collaborating with different departments to facilitate efficient workflow, customer relationship management Resolving customer issues, complaints and providing post-sales assistance Communicating customer feedback internally to improve products and services Continuous cooperation with the local market analyst. Education & Experience Bachelor’s degree in science / commerce from a recognized university. 3-5 years of hands-on experience in Sales function (Industrial products) Background, Profile, Skills and Competencies Excellent written and verbal communication skills in English. Strong interpersonal skills for effective client interaction and internal teamwork. High level of attention to detail and accuracy. Good organizational skills to handle multiple tasks simultaneously, prioritize effectively, and meet deadlines

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2.0 - 3.0 years

2 - 4 Lacs

noida

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Spare Sales. Making PI and follow-ups of payments of Spare. Will have to meet the individual sales target.

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5.0 - 10.0 years

4 - 8 Lacs

pune, bengaluru

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experience in site servicing. Experience in offer preparation and negotiation, understanding of commercial terms and condition. Annual maintenance contract and annual rate contract, Site coordination and communication, payment follow up etc. Ability to generate Spares and Services requirements. Must have deal with electricity boards and Government customers. South language essential (Kanada, Tamil, Telugu). Good written and oral communication skills in English. Ready to travel 15 days in a month.

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4.0 - 9.0 years

1 - 5 Lacs

navi mumbai, pune, mumbai (all areas)

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Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

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4.0 - 9.0 years

2 - 6 Lacs

hyderabad, telangana, india

On-site

Role & responsibilities Responsible for regional ABP of self and dealers. Preparing and sending quotes and proposals for Spares & services. Follow up with customer and conversion in order. Attending spare and service review meetings and maintaining a SFDC, Sales portal database. Meeting daily, weekly, and monthly after-market services and spares targets. Setting sales goals and developing sales strategies for meeting the targets. Collaborating with sales & service team to align the actions Collect, analyse information and prepare data for better selling of spares & services Maintaining customer connect and cross functional team interaction in case of complaints Imparting training to new dealer recruits and customer introductions Developing good business relations with customer and getting repeat business Administration & management of dealers Key account management COMPETENCIES FOR THE JOB Product / Application Knowledge Basic Engineering Equipment and processes Networking Skills Strong Verbal & Oral Communication Strong Interpersonal Skills Good at Organizing and Planning ,Sharp commercial acumen and high technical uptake. Process and result oriented, with good analytical skills Willingness to travel extensively

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1.0 - 3.0 years

4 - 8 Lacs

noida, greater noida

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Why to Join our company? Pinnacle of Excellence: We are the market leaders, known for delivering unmatched quality, innovation, and reliability in overhead crane solutions. Innovate and Inspire: Be part of a culture that values creativity and encourages out-of-the-box thinking. At Cranedge, we embrace innovation and are constantly pushing the boundaries of what's possible in crane technology. Exceptional Track Record: Cranedge was born out of the commitment to provide a trouble-free crane ownership experience to all our customers. We believe in going the extra mile, and our scope does not end at supply, but we ensure our unmatched crane repair services throughout the life cycle of your equipment. Some of the USPs we have - Lifetime relationships through personalized attention. Service at your doorstep through a single point of contact. Striving towards zero downtime. Increasing plant productivity and profitability. Consultative approach to problem-solving. Cranedge is a dedicated crane service organization backed by an experienced and successful crane manufacturer - ElectroMech. Website : http://www.cranedge.com Strategic Sales : Spearhead the sales of our world-class overhead crane solutions like Annual Maintenance Contracts, Spare parts sales, Modifications, etc. Develop and execute strategic sales plans to meet and exceed targets. Client Relationship Building: Cultivate and nurture relationships with key clients. Understand their unique needs and provide tailored solutions that set us apart from the competition. Technical Expertise: Become a product expert on our state-of-the-art overhead crane systems. Collaborate with engineering and technical teams to ensure clients receive the most advanced and efficient solutions. Market Analysis: Stay ahead of industry trends and market dynamics. Provide insights to the team on emerging opportunities and potential challenges. Collaborative Team Player: Work closely with cross-functional teams, including Operations, and Technical Support to ensure a seamless experience for our clients.

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2.0 - 3.0 years

2 - 3 Lacs

noida

Work from Office

Inside sales spare part sales b.tech Mechanical

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4.0 - 9.0 years

1 - 5 Lacs

navi mumbai, pune, mumbai (all areas)

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Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

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1.0 - 3.0 years

4 - 8 Lacs

pune

Work from Office

ElectroMech Lift Trucks Pvt. Ltd. and Hyster- Yale have entered into an agreement for the sales and service of the Yale brand of forklifts and lift trucks in India since early 2017. Yale is one of the oldest forklift manufacturers in the world and identify as a leading manufacturer of lift trucks & products for over 140 years. Yale provides a premium range of forklifts and lift trucks and ElectroMech Lift Trucks Pvt. Ltd. has partnered with Yale for the sales & services of forklifts & lift trucks in India. ElectroMech is known for its industrial overhead cranes and is a market leader in this category. With an agenda to diversify its portfolio & add value to its customers, the ElectroMech Lift Trucks Pvt. Ltd. brand was established. This association benefits from the leadership position of ElectroMech in the Indian market and dependable service support under the aegis of its group company - Cranedge. Bolstered further by the global brand name of Hyster- Yale, which has deep technological roots in the industry. ElectroMech Lift Trucks Pvt. Ltd. is here to cater to the industry's rising demands by providing premium forklifts & lift trucks for your material handling requirements. Website - http://www.emechyale.in Required Skills: Has highly developed all round interpersonal skills. Excellent communication, presentation, networking and negotiation skills. Customer service oriented with a positive, well-motivated attitude. Conscientious, hard-working and driven to improve sales and activity performance beyond targets Key Responsibilities: Parts Sales & Revenue Growth: Achieve monthly and annual spare parts sales targets. Identify and pursue new sales opportunities across assigned territories and customer segments. Pricing Strategies: Develop and implement effective pricing strategies. Review gross margin regularly to ensure profitability while remaining competitive. Parts Promotion Activities: Design and execute marketing campaigns to promote slow-moving or high-margin parts. Collaborate with service teams to promote preventive maintenance kits and bundled offers. Customer Relationship Management: Maintain strong relationships with key accounts and customers. Resolve customer complaints related to spare parts with urgency and professionalism. Part Identification: Use parts catalogs,technical drawings, and digital tools for accurate part identification. Liaise with service technicians and OEMs for clarification where needed. Enquiry Generation: Generate and track enquiries through cold calls, email campaigns, customer visits, and service lead coordination. Maintain an active enquiry pipeline and ensure high conversion rates. Customer Visits & Field Engagement: Conduct regular customer visits (minimum planned visits/month). Submit visit reports, gather customer feedback, and follow up on parts performance and repeat requirements. Inventory Management Support: Share demand forecasting and consumption trends to help maintain optimal levels. Identify recommend liquidation plans for non-moving or obsolete parts. Market Intelligence: Gather pricing. Provide feedback the product and procurement teams. MIS Reporting Documentation: Maintain records of sales, orders, quotations, and forecasts. Submit timely on KPIs, outstanding payments, and pipeline.

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1.0 - 3.0 years

4 - 8 Lacs

kolkata

Work from Office

Why to Join our company? Pinnacle of Excellence: We are the market leaders, known for delivering unmatched quality, innovation, and reliability in overhead crane solutions. Innovate and Inspire: Be part of a culture that values creativity and encourages out-of-the-box thinking. At Cranedge, we embrace innovation and are constantly pushing the boundaries of what's possible in crane technology. Exceptional Track Record: Cranedge was born out of the commitment to provide a trouble-free crane ownership experience to all our customers. We believe in going the extra mile, and our scope does not end at supply, but we ensure our unmatched crane repair services throughout the life cycle of your equipment. Some of the USPs we have - Lifetime relationships through personalized attention. Service at your doorstep through a single point of contact. Striving towards zero downtime. Increasing plant productivity and profitability. Consultative approach to problem-solving. Cranedge is a dedicated crane service organization backed by an experienced and successful crane manufacturer - ElectroMech. Website : http://www.cranedge.com Strategic Sales : Spearhead the sales of our world-class overhead crane solutions like Annual Maintenance Contracts, Spare parts sales, Modifications, etc. Develop and execute strategic sales plans to meet and exceed targets. Client Relationship Building: Cultivate and nurture relationships with key clients. Understand their unique needs and provide tailored solutions that set us apart from the competition. Technical Expertise: Become a product expert on our state-of-the-art overhead crane systems. Collaborate with engineering and technical teams to ensure clients receive the most advanced and efficient solutions. Market Analysis: Stay ahead of industry trends and market dynamics. Provide insights to the team on emerging opportunities and potential challenges. Collaborative Team Player: Work closely with cross-functional teams, including Operations, and Technical Support to ensure a seamless experience for our clients.

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3.0 - 8.0 years

10 - 13 Lacs

hyderabad

Work from Office

Role & responsibilities Pesponsibilities: Order Generation / Sales in their respective territory and Collection of Outstandings with STUs Attending to customer's urgent requirements & Resolving customer complaints To ensure segment wise secondary sales growth and maintain dicipline of SPARK reviews across all distributors Growth of retail sales revenue by ensuring target achievement for the Area Growth of workshop sales revenue by ensuring target achievement for the Area Growth of STU sales revenue by ensuring target achievement for the Area Ensure SPARK Review Adherence Execute activities towards workshop revenue growth and accomplish process adherence Growth of Workshop Paid Revenue Establish Parts Maturity Index across assigned workshops Planning and assisting Workshop Branches in Southern Kerala to establish MSL in co-ordination with Service (incl New Models) STU Sales Follow up for GRNs & price amendments from STU & Project sectors, Bill preparation, payment follow up and collection, depositing of payments, Money Receipt preparation on time and thereby ensuring outstanding below the committed DSO level Purchase Requests generation, RC prices collection, price tabulation, offers submission, order generation etc from STU & project sectors MRP updation, Materials follow up, Leyparts Business development through new model parts/kits/aggregates, dissemination of information on Part no. changes & other data, answering all the enquires and coordination among all the depots and branches/Chief OIffice/Central stores in STU & Project sectors Update on STU Tenders and loss of sales analysis MIS & Reports: Monthly branch reviews AOR & VOR reductions review TOC recommendation review with attached dealer outlets and ASCs Sales tracker, Stock tracker and dealer profititability review MIS of monthly outlook numbers, Sales Coordination activities Feet on Street Management (DWE): Follow up on DWEs along with Service MICs for fleet customers BS3 Engine Sale improvements Focus on sale improvements in DEF and BSVI filters Resolving issues & queries through whatsapp & phone call of all DWEs.

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2.0 - 5.0 years

2 - 4 Lacs

ernakulam, palakkad, kozhikode

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Company: TI Cycles of India Industry: Bicycles Location: COCHIN Experience Required: 2 to 5 years Educational Qualification: Bachelors Degree in Business Management Age Range: 25 to 35 years Key Objectives: Revenue Generation: Drive sales performance and contribute to revenue growth targets. Customer Acquisition: Identify and convert new leads into long-term customers. Customer Relationship Management: Build and nurture strong relationships to ensure customer satisfaction and retention. Product Promotion: Effectively promote and position products to meet diverse customer needs. Key Responsibilities: Prospecting: Identify and research potential customers and new market opportunities. Needs Assessment: Engage with customers to understand their needs and recommend suitable products or services. Solution Presentation: Present TI Cycles' product offerings through effective sales pitches, demos, or presentations. Negotiation & Closure: Lead negotiations and close sales deals in alignment with company policies and pricing structures. Skills & Competencies: Strong knowledge of sales processes and customer engagement techniques Excellent communication and interpersonal skills Ability to analyze customer needs and provide tailored solutions Proficient in CRM tools and MS Office High level of initiative, self-motivation, and goal orientation Passion for cycling or mobility solutions is a plus

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1.0 - 3.0 years

4 - 8 Lacs

chennai, coimbatore

Work from Office

Why to Join our company? Pinnacle of Excellence: We are the market leaders, known for delivering unmatched quality, innovation, and reliability in overhead crane solutions. Innovate and Inspire: Be part of a culture that values creativity and encourages out-of-the-box thinking. At Cranedge, we embrace innovation and are constantly pushing the boundaries of what's possible in crane technology. Exceptional Track Record: Cranedge was born out of the commitment to provide a trouble-free crane ownership experience to all our customers. We believe in going the extra mile, and our scope does not end at supply, but we ensure our unmatched crane repair services throughout the life cycle of your equipment. Some of the USPs we have - Lifetime relationships through personalized attention. Service at your doorstep through a single point of contact. Striving towards zero downtime. Increasing plant productivity and profitability. Consultative approach to problem-solving. Cranedge is a dedicated crane service organization backed by an experienced and successful crane manufacturer - ElectroMech. Website : http://www.cranedge.com Strategic Sales : Spearhead the sales of our world-class overhead crane solutions like Annual Maintenance Contracts, Spare parts sales, Modifications, etc. Develop and execute strategic sales plans to meet and exceed targets. Client Relationship Building: Cultivate and nurture relationships with key clients. Understand their unique needs and provide tailored solutions that set us apart from the competition. Technical Expertise: Become a product expert on our state-of-the-art overhead crane systems. Collaborate with engineering and technical teams to ensure clients receive the most advanced and efficient solutions. Market Analysis: Stay ahead of industry trends and market dynamics. Provide insights to the team on emerging opportunities and potential challenges. Collaborative Team Player: Work closely with cross-functional teams, including Operations, and Technical Support to ensure a seamless experience for our clients.

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8.0 - 12.0 years

7 - 12 Lacs

Bharuch, Madurai, Nagpur

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MUST BE FROM A COOLING TOWER BACKGROUND OR HVAC SECTOR HANDLING SPARE PARTS SALES LIKE FANS, DRIFT ELIMINATORS, GEAR BOX, NOZZELS, LOUVERS, FLOAT VALVES ETC. WORKING IN SIMILAR ORGANISATIONS IS A MUST. Required Candidate profile EXP. OF WORKING IN COOLING TOWER SPARES SALES. MUST BE FROM KARNATAKA REGION. HANDLING VENDORS. CLEAR KNOWLEDGE OF PROJECT SALES. MUST BE AN MECHANICAL ENGINEER.

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5.0 - 10.0 years

5 - 15 Lacs

Ahmedabad

Work from Office

Summary /Purpose of the role To generate the Spares Business for SMPD Pumps in the region to meet the AOP finalized for Spares. Key Responsibilities Generate & Maintain Customer data bank of the area. Spares sale through spares distributors and expansion of their retail network. Maintaining Profitability: AOP for Sales Contribution; Ensuring Payments Complying reports as per guide lines set in Commercial policy. Fixing & maintaining Buffer Stock of spares at distributor/Dealer Increased REACH: Nurturance of New Appointments and Customer Visit & Record updating To formulate Weak District Strategy” as per district potential Appointment of New Channel Partners. Involve in marketing activity with channel partner Participate in Dealer/Mechanic/Plumber meet to educate them for spares. Initiate and execute Promotional activities like Seminars/ Exhibitions /Customer Direct-mailer/ In-House seminars/ Influencers Meets/ASC meet Collecting data from market and give market feedback in terms of quality/price/competition Continuous visiting and meeting with Dealer/Distributor/Mechanics/Organizations/ASC Follow-up for Breakdown orders with plant and Dealers Settlement of Dealers claims Business of Value Added Product & Service Skills: Product Knowledge Channel Management Product & Market knowledge Customer/Dealer Focus Result Orientation

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8.0 - 13.0 years

22 - 25 Lacs

Chennai

Work from Office

Candidate must have minimum 8 years of experience in spare parts sales Candidate must have a bachelor Digree in Engineering

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3.0 - 8.0 years

11 - 15 Lacs

Vijayawada

Work from Office

Candidate must have experience in spare part sales. Candidate must have Bechlor Digree in Engineering.

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10.0 - 17.0 years

15 - 25 Lacs

Pune

Remote

Job Purpose As an Industrial Air Filtration (IAF) Aftermarket Territory Manager, the job responsibilities will be to grow and develop the Dust Collector spare and service business within your assigned territory. Key Accountabilities Identify the essential accountabilities of the role (5-6) and their purpose. It should NOT be a list of tasks that the jobholder must perform. Instead it should be a description of the duty areas and each duty typically refers to a number of tasks. Identify the key performance measurement criteria which should be quantitative and qualitative Generate new business and penetrate existing accounts AFM products Responsible for Sales and Margins of assigned territory Maintain relationship with all customers in assigned territory End to End accountability from generating RFQ to getting payments Penetrate existing Donaldson Dust Collector Customers and new customer for will fit Achieve or exceed annual, quarterly and monthly sales goals and objectives. Consistently improve sales effectiveness and efficiencies. Work closely with Operations teams and other departments/internal businesses within to maximize sales volume, margin and customer satisfaction. Appoint and develop channel partners Travel as per requirement Complete weekly activity reports Perform other tasks as assigned. . Key Qualifications & Requirements Specific academic or professional qualifications/experience/competence necessary for this position Education Qualification: Bachelors Degree in Engineering (Mechanical) or equivalent work experience. Technical Competence & Skills: Experience in Air Filter / Air Pollution Control Industry Understanding of Engineering Applications, Drawings & Datasheets Handling Distributors and MROs Ability to interact at all customer levels (user to CXO) Past experience in Industrial Sales Strong commercial acumen Effective oral and written communication skills. Proven ability to exceed annual/quarterly/monthly sales goals Proficiency in Microsoft Office Suite applications. Open to travel extensively. Leadership Competence: Strategic Thinking Skills Exceptional Customer Service Orientation Self-starter with the highest degree of energy, self-confidence and integrity and the ability to perform well with-out daily supervision. Motivational & Influential skills Decision Making Ability Relevant Experience: 10 years of experience Experience in Air Filter/Air Pollution Control Industry Others (% of travel, language, etc.): English & Hindi,Marathi 60-70% Travel

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4.0 - 6.0 years

4 - 6 Lacs

Noida

Work from Office

nside Sales 2-Spare Parts Sales. 3-Trarget oriented. 4- Required B. Tech (mechanical) degree. 5- Preferable HVAC background.

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4.0 - 8.0 years

5 - 7 Lacs

Jalandhar, Prayagraj

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Day of a Service Leader (GL) Regular visit to BP place for meeting. Grooming of BPST (Uniform, ID card, safety kit, tool kit) Identifying training need and arrange training Reviewing BPs on the business KPI like MS, Complaint. REVENUE, RESPONSE TIME, IR STATUS. Follow up on pending complaint with BP & BPST & arranging MSR if any. Taking daily commitment on business KPIs Plan for execution download with BP / BPST Review with STs with Low Productivity and field meetings with STs for meeting up daily target. Maintain BPST module as per population and take the commitment from BP to fill the ST GAP Assigning spares from one BP to another BP for complaint attend/MS/AMC. Attending SOS/CEO complaints with STs and managing satisfaction letters from customers. Observation and field situation analysis from communication with BPs, assistants and STs Back to CRC and follow up with IR STs, BPSTs for meeting KPI guidelines. Customer data validation with zero error. Ensure 100% Defective (IW) Components are dispatched to warehouse Follow up with STs and customers for attending customer satisfaction and target NPS BPST Temperature tracking and ensure 100% Vaccination of BPST. Follow up for revenue/unit sale/same day response. Online/Offline meeting with operation team members for strategy discussion on day today operation. ________________________________________________________________________________ COMPLAINT MANAGEMENT : SOS, CEO, MSR complaint, Escalation complaint management by following up with individual STs, Guiding Tele -assistant if ST get stuck to fix the issue, managing customer satisfaction feedbacks. SPARES MANAGEMENT : responsible for BP to BP physical transfer of spares for maintenance of BP/ SELF KPI parameters. REVENUE : BP meetings, field meetings, target setting, Customer visit, verbal follow up with STs on regular basis. ANALYSIS and PLANNING : Analysis of budget, scope and planning for execution with help of various analytic reports from SAP and deductions from them SALES FOLLOW UP & ASSISTANCE : follow-up with STs and customer visit for closure of sale IR 24 HRS 90% : Guidance to BPs and IR STs and if required physical assistance at customer place TAT 48 HRS : Regular follow-up with STs and arranging spares physically for meeting Response time. BP MANAGEM ENT : Planning and execution plan analysis for meeting BP KPI parameters

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