Software Engineering - SMTS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/ . Join us!

Description:

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Systems Specialist is responsible for line of business support on complex Enterprise Application implementations. The Systems Specialist will be the primary technical and process expert in their service area and will partner with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional issues, performing trend analysis and identifying enhancements to reduce recurring requests. The successful candidate must be agile and able to juggle multiple priorities.

Responsibilities:

• Lead multiple functional areas with ease from business partner conversations, execution within the team and cross functional engagement within the IT organization.

• Ability to understand complex application landscapes end to end and guide the team towards resolving critical issues.

• Drive Incident and problem management for the respective area

• Understands all aspects of Enterprise Application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

• Manages tasks and projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support

• Implement monitoring services to proactively identify issues

• Maintains updated system documentation and Salesforce policies/procedures

• Actively transfers knowledge throughout organization, participates in knowledge transition sessions to develop best practices and mentors junior staff and new hires

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
  

Required Skills:

• 7-10 years experience of development and support of enterprise applications aligned to a business unit or platform, handling all aspects including, case management and platform maintenance

• Bachelor's Degree in Computer Science or other related technical field or relevant work experience

• Demonstrated ability to drive Incident and problem management related activities.

• Proven ability to manage overall business initiative or several components of large, complex projects with direct experience in Agile and Scrum.

• Strong team player with ability to lead a group of specialists and be a SPOC (Single point of contact) managing several competing priorities.

• Familiarity with SOX protocols, Change Management and Release Management principles and processes

• Hands on experience in CMDB

• Hands on experience Storage

• Hands-on experience with JSON, SOAP and REST API, Python and Ruby

• Hands-on experience with Java, JavaScript, CSS3, HTML, XML

• Experience and working knowledge with Unix/Linux based systems; highly proficient in scripting and command line

• Strong hands-on experience in automation, scripting and strong application debugging skills

• Experience working in operations ,strong debugging and troubleshooting skills and exceptional prioritization skills.

• Experience with working on web services and feature enhancements

• Good knowledge of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

• Experience with Jenkins/continuous integration/continuous delivery

• Good knowledge of ITIL Service concepts including Incident and Problem Management

• Excellent communication and teamwork skills

• Experience with database concepts and data modeling capabilities with excellent knowledge of Salesforce's Web Services and Salesforce SOQL, SOSL and security model

Desired Skills:

• Master's degree in relevant business or technical discipline

• Experience with Javascript frameworks such as Jquery and/or ExtJS

• Salesforce Certified Administrator (201), Salesforce Developer

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.