Summary
Position Summary
Assistant Manager-Scrum Master – ServiceNow - Deloitte Support Services
Your opportunity
This is an opportunity to join our exciting and growing NSE ServiceNow Product Team as our ServiceNow Scrum Master.
We are seeking an experienced Scrum Master to join our team. The Scrum Master will be responsible for facilitating Scrum ceremonies, coaching the team on Agile principles and practices, and removing any obstacles that may be hindering the team's progress. The ideal candidate will have a strong background in Agile methodologies, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.
Your role
As a Scrum Master, you will be responsible for ensuring the smooth running of the Grow squads, following an agile methodology. You will track capacity, availability, productivity, and the state of the backlog. You will work with the Performance Analyst to design and deliver reports and dashboards on the ServiceNow platform to track and manage squad performance.Key responsibilities:
- Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives for ServiceNow Dev teams.
- A good understanding of ServiceNow modules like ITSM, HRSD and custom applications is required to drive the Dev teams.
- Coach the team on Agile principles and practices and ensure that the team is following the Scrum framework.
- Identify and remove any obstacles that may be hindering the team's progress.
- Ensure that the team maintains a high level of quality and follows best practices for software development.
- Working closely with the Product Owners and the Agile delivery Lead to ensure that the product backlog is prioritized and up to date.
- Encourage collaboration and communication within the team and across other teams.
- Keep the team focused on the goals of the iteration by shielding team from outside distractions and interference.
- Encourage the team to self-organize and be accountable for their decisions.
- Monitor team metrics and capacity per sprint.
- Send out a report of progress to all stakeholders per sprint.
- Identify issues and risks with team performance, morale, team cohesion and escalate to the agile delivery lead to be addressed
- Continuously improve the Scrum process and identify areas for improvement.
The role requires
experience working as a scrum master for at least 5+ years with ServiceNow Dev teams prior
, and also ability to take line management responsibility if required.
Location
: Pune
Experience
: 6 to 8 years
Work hours
: 11 AM to 8PM
Your service line: Internal Services
At Deloitte, we are all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience .
About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size; it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem-solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights, and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in
agile ways
. We are proud to have earned a Top 10 place on the 2018 list of
Top 30 Employers for Working Families
for the eighth consecutive year, and to have been listed in
The Times Top 50 Employers for Women
for each of the last four years.
Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set an example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all our people understand what we are looking for:×
We live our purpose:
we act as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
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We drive performance:
we deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
- We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 305476
