Site Manager

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About The Role

Site Manager

Key Responsibilities

• Lead, mentor, and manage a large on-site IT support and maintenance team, fostering a proactive, customer-focused environment.
• Serve as the single point of contact for all operational and technical matters across a wide range of airline and airport authority stakeholders.
• Ensure continuous operation and optimal performance of all airport IT systems including CUPPS, CUSS, SBD, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates, and other infrastructure.
• Oversee 24x7x365 staff scheduling, shift management, and on-site personnel administration including hiring, evaluations, disciplinary actions, and promotions.
• Review technical and support specifications; propose improvements to maximize customer value and SLA compliance.
• Interface with customer and corporate leadership to communicate performance metrics, project statuses, incidents, and operational risks.
• Lead incident response and recovery for critical system outages, ensuring minimal disruption to flight and passenger operations.
• Develop, document, and implement on-site policies, procedures, and training programs to ensure staff readiness and compliance.
• Conduct regular performance reviews with airline and airport customers; present reports on service levels, system reliability, and improvement opportunities.
• Promote a culture of continuous improvement and implement quality control programs to raise the bar on service delivery.
  

Required Qualifications

• 10+ years of experience in airport operations or IT service delivery in aviation environments.
• Proven, hands-on expertise with critical airport systems, including:
• CUPPS, CUSS, SBD, AODB, AOS, RMS, Bag Messaging, Biometrics, FIDS, and Security Gates.
• Bachelor's degree in a relevant field or an equivalent combination of education, training, and experience.
• Strong project management capabilities with a track record of coordinating complex technical projects in live operational environments.
• Demonstrated leadership in personnel and performance management with experience in team building and staff development.
• Exceptional communication skills—able to engage with stakeholders from front-line staff to senior executive levels.
• Crisis management experience with the ability to lead teams during high-pressure outages affecting flight operations.
• Familiarity with SLAs, ITIL processes, change management, and continuous improvement methodologies.
  

Preferred Qualifications

• PMP, ITIL, or similar project/service management certifications.
• Experience with Collins Aerospace, SITA, or other major aviation IT system providers.
• Prior experience managing multi-vendor, multi-airline technical environments.
• Experience in developing and conducting end-user training and documentation.
  

Why Join Us?

• Be a key operational leader supporting the smooth functioning of one of the most complex IT environments in the world—airports.
• Work at the intersection of technology, operations, and customer service.
• Drive innovation and continuous improvement in critical airport systems.
• Lead a high-performing team and make an impact every day.
  

Ready to lead IT operations at the heart of airport functionality? Apply today to be part of a mission-critical team.

WE ARE REDEFINING AEROSPACE.

• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Entitled for 18 days of vacation and 12 days of sick leave annually.
• Employee scholar program
• Work life balance
• Car lease program
• National Pension Scheme
• LTA
• And more!
  

Apply now and be part of the team that’s redefining aerospace, every day

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