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Services Operations Specialist I

Services Operations Specialist I

UKG

3 - 6 years

8 - 13 Lacs

Bengaluru

Posted:23 hours ago| Platform:

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Skills Required

service quality service operations customer service sales service delivery team management team handling customer care business development customer retention cross selling customer support marketing client relationship management team leading crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your >
Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction:

Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters.

Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling:

Receive and process service requests through various communication channels, ensuring prompt and accurate data collection.

Collaborate with customers to understand their specific needs, preferences, and timelines.

Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery:

Work closely with relevant departments to generate precise quotations tailored to customer requirements.

Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership:

Take complete ownership of the service process, from the initial customer request to service delivery and follow-up.

Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction:

Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality.

Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills:

Bachelor's degree or equivalent (business-related field preferred).

Proven 3-6 years of experience in a customer service or customer-facing role.

Strong interpersonal and communication skills, with a customer-centric approach.

Proficiency in customer service software and tools.

Exceptional organizational and time management abilities.

High attention to detail and accuracy in documentation.

Ability to manage multiple tasks and work effectively under pressure.

Problem-solving skills and the ability to address customer concerns.

In-depth knowledge of the company's products and services.

Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.in the Application and Interview ProcessUKGCareers@ukg.com

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UKG

Human Resources Software

Lowell

6,000+ Employees

699 Jobs

Key People

Chris Todd

CEO
Patricia K. Folkes

Chief People Officer
David D. Munn

Chief Financial Officer
Amy P. Ritchie

Chief Marketing Officer

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Services Operations Specialist I