Salary range - ₹4-6 Lacs p.a + healthcare Remote/India based position ClearQuote offers inspection apps for commercial fleets (and other automotive customers) to help automate damage assessment as a SaaS solution. We're looking for Customer Success Associates to join our growing team and drive customer satisfaction and retention. Overview We have multiple openings for Customer Success Associates supporting customers across UK/EU and US EST timezones. You'll be the primary point of contact for customers, ensuring they maximize value while maintaining exceptional satisfaction levels. Key Responsibilities Build strong relationships with customers and understand their business needs Provide technical support and troubleshooting assistance, identify root cause of issues reported where feasible Monitor customer application usage metrics and identify improvement opportunities Conduct onboarding sessions and training programs as required Collaborate with Product, Engineering teams to advocate for customer needs Track and report on key customer success metrics Maintain SLAs (response and issue resolution) Support maintenance of web user guides Required Qualifications Excellent English communication skills - written and verbal Regional timezone availability - UK/EU or US EST business hours SaaS experience - previous 1-2 years customer-facing role at a SaaS product/ tech services company Technical proficiency - hands-on experience using MongoDB Compass or equivalent, SQL Customer-centric mindset - genuine interest in helping customers succeed Automotive industry interest - enthusiasm for the automotive sector Preferred / Bonus qualifications SMB customer experience - working with small to medium-sized businesses in UK / EU / US Automotive customer experience - supporting dealers, fleets, logistics companies Experience with CRM systems and customer success platforms Proven track record of managing customer relationships and driving retention Whats on offer Competitive pay and stock options Opportunity to work with cutting-edge automotive technology Professional development and career growth opportunities Remote work arrangements
About the job: Key Responsibilities: 1. Serve as the main point of contact for assigned customers, building strong relationships and ensuring their success with our platform 2. Support the customer onboarding process and customer account setup, and ensure they derive value as quickly as possible 3. Provide timely and effective technical support via email and video conferences 4. Troubleshoot customer issues, which may involve testing APIs, examining JSON structures, querying the database, testing the application, setting up customer accounts, etc. 5. Collaborate with the product and engineering teams to escalate bugs and feature requests 6. Create and maintain customer-facing documentation/user guides and educational resources (familiarity with gitbook or similar applications) 7. Track customer interactions and maintain detailed records 8. Track customer usage and identify issues, if any (e.g., reduced engagement or usage) before churn occurs What we offer: 1. Competitive compensation package including ESOPs and health cover 2. Remote work environment 3. Opportunity to shape customer success practices at a growing startup 4. Collaborative team culture focused on constant improvement and customer satisfaction 5. Professional development opportunities and continuous learning 6. The chance to contribute to cutting-edge technology in the automotive space Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,36,000 - 6,60,000 /year Experience: 1 year(s) Deadline: 2025-08-06 23:59:59 Other perks: 5 days a week, Health Insurance Skills required: SQL, MongoDB, MS-Excel, JSON, NoSQL, REST API, Technical Support, English Proficiency (Written) and Effective Communication Other Requirements: 1. Experience in a similar customer success or technical support roles, preferably in an early-stage B2B SaaS startup environment 2. Technical proficiency, including: 3. Extremely proficient in MS Excel (including pivot tables, VLOOKUP/XLOOKUP functions, data analysis) 4. API testing and troubleshooting 5. Familiarity with MongoDB (Studio 3T, MongoDB Compass or equivalent tools) 6. Basic SQL querying 7. Understanding JSON structures and data formats 8. Own an Android or iOS smartphone for testing and demonstrating our mobile applications 9. Excellent written and verbal communication skills 10. Ability to explain technical concepts to non-technical stakeholders 11. Strong problem-solving skills and attention to detail 12. Availability to work in either the UK/EU timezone or the US (EST, CST) timezone 13. Interest in the automotive industry and its technological advancements 14. Self-motivated with the ability to work independently in a remote environment 15. Experience with Freshdesk or similar customer support platforms 16. Background in QA/testing for B2B SaaS products 17. Experience with creating technical documentation or knowledge base articles About Company: Our mission is to make vehicle inspections simple, efficient, and accurate using technology. ClearQuote app uses computer vision to automatically assess damages on vehicles based on images and generate a repair estimate and condition report. Customers across India, Australia, the Middle East, the UK, and Europe. We intend to grow our business with a specific focus on commercial fleets in the UK and Europe in the coming year (2024).
Salary range - ₹4-8 Lacs p.a + healthcare Remote/India based position ClearQuote offers inspection apps for commercial fleets (and other automotive customers) to help automate damage assessment as a SaaS solution. We're looking for Customer Success Associates to join our growing team and drive customer satisfaction and retention. Overview We have multiple openings for Customer Success Associates supporting customers across UK/EU and US EST timezones. You'll be the primary point of contact for customers, ensuring they maximize value while maintaining exceptional satisfaction levels. Key Responsibilities Build strong relationships with customers and understand their business needs Provide technical support and troubleshooting assistance, identify root cause of issues reported where feasible Monitor customer application usage metrics and identify improvement opportunities Conduct onboarding sessions and training programs as required Collaborate with Product, Engineering teams to advocate for customer needs Track and report on key customer success metrics Maintain SLAs (response and issue resolution) Support maintenance of web user guides Required Qualifications Excellent English communication skills - written and verbal Regional timezone availability - UK/EU or US EST business hours SaaS experience - previous 1-2 years customer-facing role at a SaaS product/ tech services company Technical proficiency - hands-on experience using MongoDB Compass or equivalent, SQL Customer-centric mindset - genuine interest in helping customers succeed Automotive industry interest - enthusiasm for the automotive sector Preferred / Bonus qualifications SMB customer experience - working with small to medium-sized businesses in UK / EU / US Automotive customer experience - supporting dealers, fleets, logistics companies Experience with CRM systems and customer success platforms Proven track record of managing customer relationships and driving retention Whats on offer Competitive pay and stock options Opportunity to work with cutting-edge automotive technology Professional development and career growth opportunities Remote work arrangements
Job Description automates vehicle inspections and damage assessments using Smartphone images and Computer Vision We work with automotive companies, dealerships, fleet and mobility providers, motor insurance companies to instantly assess damages on a vehicle We are hiring a Software Testing Lead based anywhere in India to lead and manage our team of software testers having relevant experience testing of AI based Mobile and Web applications Proficiency in Software testing covering Mobile apps, Web applications, AI-based applications, REST API testing, DB testing with usage of automation testing tools Role location is flexible / : Take up software testing throughout the software development lifecycle and ensure bug-free software gets released for clients users Hands-on in Mobile App testing in Android and iOS, Web application testing across browsers and OS versions, testing of REST APIs, testing of enterprise systems with integration points Work with the Product team in prioritizing development and testing activities for fortnightly sprints Should be able to understand complex, scalable, cloud software architectures and be comfortable working with distributed and remote-only engineering teams and clients Lead all the testers in the team, manage their work and implement Automation Testing for the entire suite of software applications at ClearQuote involve in security standards and penetration testing and load testing to ensure compliance with enterprise customer requirements Interest to learn the latest in the world of AI-ML and use that for testing AI-based applications Bring in high levels of work ethic and ownership on work responsibilities, dedication, and lead-from-the-front attitude to develop world-class customer and enterprise products Researching upcoming new technologies and implementing the same within ClearQuote : Bachelors or equivalent education in Computer Science / Software Engineering 4+ years of work experience in Software testing Hands-on in Mobile App testing in Android and iOS, Web application testing across browsers and OS versions, testing of REST APIs, testing of enterprise systems with integration points Excellent communication skills and comfortable working with cross-location teams Working knowledge of Automation tools for Software testing Working knowledge how to test REST APIs, use of Database ON OFFER : Challenging work, competitive pay and incentives (including employee stock options) (ref:hirist.tech)
We are hiring a passionate DevOps Engineer with at least 2 years of hands-on experience in managing cloud infrastructure, automation, and CI/CD pipelines. The ideal candidate should have strong expertise in AWS, Azure, Google Cloud, Docker, Kubernetes, and scripting with Python, along with a keen eye for cost optimization and cloud systems efficiency. Proficiency in deployment, maintenance and monitoring of Cloud Software covering Mobile apps, Web applications, AI-ML models, REST APIs, Nosql databases will be critical Role location is flexible / : Manage, monitor, and optimise cloud infrastructure (primarily AWS/Azure/GCP) Design, implement, and maintain CI/CD pipelines for automated build, test, and deployment. Deploy and manage container applications using Kubernetes and Docker. Write automation scripts/tools using Python (and/or Shell) Implement cost optimization strategies for cloud resources. Monitor system performance, availability, and security and ensure Production uptime at 99.99% Collaborate with developers, QA, Product and Customer IT teams to improve software delivery lifecycle. Troubleshoot infrastructure and deployment-related issues in production and staging environments. Strong communication skills, up-to-date on the latest Cloud and IT Networking Skills & Qualifications : Bachelors degree in Computer Science, Engineering, or related field (or equivalent practical experience) Relevant experience in DevOps, Cloud Infrastructure roles Hands-on experience with AWS services (EC2, S3, RDS, Lambda, IAM, CloudWatch, etc) Strong knowledge of Kubernetes and container orchestration. Proficiency in Python for automation and scripting. Experience with CI/CD tools (Jenkins, GitLab CI/CD, GitHub Actions, or similar) Familiarity with Infrastructure as Code tools (Terraform, Cloud Formation, or Ansible). Understanding of monitoring tools (Prometheus, Grafana, ELK stack, or similar) Awareness of security best practices in cloud environments. Strong analytical and problem-solving skills. (ref:hirist.tech)
Salary range - ₹5-8 Lacs p.a + healthcare + ESOPs Remote/India based position ClearQuote offers inspection apps for automotive customers to help automate damage assessment as a SaaS solution. We're looking for Customer Success Associates to join our growing team and drive customer satisfaction and retention. Overview Customer Success Associate supporting ClearQuote customers in the UK, EU and US. You'll be the primary point of contact for customers, support onboarding, responding to product usage queries and issues, ensuring they maximize value from using our product while maintaining exceptional satisfaction levels. Key Responsibilities Build strong relationships with customers and understand their business needs Provide technical support and troubleshooting assistance, identify root cause of issues reported Monitor customer application usage metrics and identify improvement opportunities Conduct onboarding sessions and training sessions as required Collaborate with Product, Engineering teams to advocate for customer needs Track and report on key customer success metrics Maintain SLAs (response and issue resolution) Email, Whatsapp and (occasional) video call based support Required Qualifications Excellent English communication skills - written and verbal Regional time zone availability - UK or US EST business hours SaaS experience - previous 1-2 years customer-facing role at a SaaS product/ tech services company supporting customers preferably in the UK/EU or US Technical proficiency - hands-on experience using MongoDB Compass or equivalent, SQL Customer-centric mindset - genuine interest in helping customers succeed Automotive industry interest - enthusiasm for the automotive sector Should have Android (or iPhone) device, laptop, stable internet Bonus qualifications SMB customer experience - working with small to medium-sized businesses in UK / EU / US Or Enterprise customer experience - working with enterprise clients in UK/EU Automotive customer experience - supporting dealers, fleets, logistics companies Experience with helpdesk ticketing software / CRM systems and customer success platforms Experience of managing customer relationships and driving retention Whats on offer Competitive pay and stock options Opportunity to work with cutting-edge automotive technology solutions Professional development and career growth opportunities Remote work
Salary range - ₹4-6 Lacs p.a + healthcare + ESOPs Remote/India based position ClearQuote offers inspection apps for automotive customers to help automate damage assessment as a SaaS solution. Role Overview: To ensure ClearQuote's customers can easily understand, adopt, and get maximum value from our AI-powered vehicle inspection solution. To translate features into clear, actionable guides and keep our growing base of fleet operators informed about product improvements. Key Responsibilities: Documentation & Content Creation Create and maintain comprehensive user guides, help articles, and knowledge base content for the ClearQuote platform Develop quick-start guides, video tutorials, and visual how-to materials for different user personas (drivers, fleet managers) Maintain relevant documentation for different markets (UK, EU, North America) Work closely with the product team to understand upcoming features and technical details Partner with customer success to identify documentation gaps based on support tickets Release Communications Write customer-facing release notes for new features and product updates Create announcement emails and in-app notifications about product improvements Develop feature adoption campaigns in collaboration with customer success Maintain a product changelog that's accessible to customers Customer Enablement Build onboarding materials for new customers Create training resources for different markets (UK, EU, North America) Develop case study templates and customer success stories Requirements Must-haves 1-2 years of experience in technical writing, product documentation, or customer education (SaaS experience strongly preferred) Exceptional writing skills with ability to simplify complex technical concepts Experience creating multi-format content (written guides, videos, diagrams, interactive tutorials) Self-starter mentality suitable for a fast-paced startup environment Nice-to-haves Experience in SaaS solutions for logistics, fleet management, or automotive technology sectors targeting customers in UK/EU/US markets Familiarity with documentation tools (GitBook, Confluence, Supademo/Storylane, Canva etc) Basic understanding of APIs and technical integrations Experience with video creation and editing tools Knowledge of SEO best practices for help content Multilingual capabilities (German, French) Whats on offer Competitive pay and stock options Opportunity to work with cutting-edge automotive technology Professional development and career growth opportunities Remote work Industry Automotive SaaS, AI
Salary range - ₹8-12 Lacs p.a + healthcare + ESOPs Remote India based role About ClearQuote ClearQuote is a technology-driven startup that builds AI-powered vehicle inspection solutions for rental and commercial fleets. The product uses computer vision on images/videos to automatically detect vehicle damage, generate condition reports and repair estimates, and track damage history over time Role: Computer-Vision / AI Engineer What you will do Train and deploy models for object detection, image segmentation, classification, and tracking. Prepare dataset annotations workflow including preprocessing, augmentation, annotation support, and quality checks. Work with existing machine learning pipelines: testing, benchmarking, debugging, and iterative improvements. Run experiments on models (YOLO, Mask R-CNN, segmentation networks, Detectron2, ViT models, etc.) and document findings. Optimize and integrate models for real-time inference — including video analysis, frame-by-frame panel/damage detection. Stay updated with state-of-the-art computer-vision methods (object detection, segmentation, tracking, video processing, visual-language models, OCR, etc.), evaluate/bench new techniques, and drive innovation. Ensure high code quality, enforce standards: clean, maintainable, documented code, tests, and reproducibility. Must Have Qualifications B.E. / B.Tech / M.Tech or comparable degree in Computer Science, Electrical Engineering, AI/ML, Robotics, or related field. Ideally 1+ year proven experience in AI/ML with emphasis on Python and Computer Vision Open to exceptional freshers with hands-on real world experience through internships Strong programming skills in Python and deep-learning frameworks such as PyTorch and TensorFlow. Experience in classical image processing (OpenCV, NumPy) plus deep learning-based CV (CNNs, segmentation, detection, tracking). Hands-on experience with object detection frameworks (e.g. YOLO), segmentation networks (e.g. UNet, Mask R-CNN), tracking pipelines (e.g. Deep SORT) — or equivalent. Good problem-solving skills, curiosity, and willingness to learn and iterate with ability to write clean, readable, and modular code. Familiarity with cloud infrastructure and services (AWS, GCP, Azure) for training, and monitoring. Familiarity with containerization, Docker, Git; comfort working in Linux/GPU environments; experience in deploying models to cloud or edge. Good communication skills to collaborate across teams (backend, product, operations) and mentor other engineers. Why join ClearQuote Work on real-world computer-vision challenges with tangible impact: helping fleet operators worldwide automate and improve damage inspection workflows. Large scale image processing (>30 million images each month and growing) Be part of a small, fast-moving, and engineering-driven team Flexible and dynamic startup environment, accelerated learning and growth
Salary range - ?8-12 Lacs p.a + healthcare + ESOPs Remote India based role About ClearQuote ClearQuote is a technology-driven startup that builds AI-powered vehicle inspection solutions for rental and commercial fleets. The product uses computer vision on images/videos to automatically detect vehicle damage, generate condition reports and repair estimates, and track damage history over time Role: Computer-Vision / AI Engineer What you will do Train and deploy models for object detection, image segmentation, classification, and tracking. Prepare dataset annotations workflow including preprocessing, augmentation, annotation support, and quality checks. Work with existing machine learning pipelines: testing, benchmarking, debugging, and iterative improvements. Run experiments on models (YOLO, Mask R-CNN, segmentation networks, Detectron2, ViT models, etc.) and document findings. Optimize and integrate models for real-time inference including video analysis, frame-by-frame panel/damage detection. Stay updated with state-of-the-art computer-vision methods (object detection, segmentation, tracking, video processing, visual-language models, OCR, etc.), evaluate/bench new techniques, and drive innovation. Ensure high code quality, enforce standards: clean, maintainable, documented code, tests, and reproducibility. Must Have Qualifications B.E. / B.Tech / M.Tech or comparable degree in Computer Science, Electrical Engineering, AI/ML, Robotics, or related field. Ideally 1+ year proven experience in AI/ML with emphasis on Python and Computer Vision Open to exceptional freshers with hands-on real world experience through internships Strong programming skills in Python and deep-learning frameworks such as PyTorch and TensorFlow. Experience in classical image processing (OpenCV, NumPy) plus deep learning-based CV (CNNs, segmentation, detection, tracking). Hands-on experience with object detection frameworks (e.g. YOLO), segmentation networks (e.g. UNet, Mask R-CNN), tracking pipelines (e.g. Deep SORT) or equivalent. Good problem-solving skills, curiosity, and willingness to learn and iterate with ability to write clean, readable, and modular code. Familiarity with cloud infrastructure and services (AWS, GCP, Azure) for training, and monitoring. Familiarity with containerization, Docker, Git; comfort working in Linux/GPU environments; experience in deploying models to cloud or edge. Good communication skills to collaborate across teams (backend, product, operations) and mentor other engineers. Why join ClearQuote Work on real-world computer-vision challenges with tangible impact: helping fleet operators worldwide automate and improve damage inspection workflows. Large scale image processing (>30 million images each month and growing) Be part of a small, fast-moving, and engineering-driven team Flexible and dynamic startup environment, accelerated learning and growth
Salary range - ?4-6 Lacs p.a + healthcare + ESOPs Remote/India based position ClearQuote offers inspection apps for automotive customers to help automate damage assessment as a SaaS solution. Role Overview: To ensure ClearQuote's customers can easily understand, adopt, and get maximum value from our AI-powered vehicle inspection solution. To translate features into clear, actionable guides and keep our growing base of fleet operators informed about product improvements. Key Responsibilities: Documentation & Content Creation Create and maintain comprehensive user guides, help articles, and knowledge base content for the ClearQuote platform Develop quick-start guides, video tutorials, and visual how-to materials for different user personas (drivers, fleet managers) Maintain relevant documentation for different markets (UK, EU, North America) Work closely with the product team to understand upcoming features and technical details Partner with customer success to identify documentation gaps based on support tickets Release Communications Write customer-facing release notes for new features and product updates Create announcement emails and in-app notifications about product improvements Develop feature adoption campaigns in collaboration with customer success Maintain a product changelog that's accessible to customers Customer Enablement Build onboarding materials for new customers Create training resources for different markets (UK, EU, North America) Develop case study templates and customer success stories Requirements Must-haves 1-2 years of experience in technical writing, product documentation, or customer education (SaaS experience strongly preferred) Exceptional writing skills with ability to simplify complex technical concepts Experience creating multi-format content (written guides, videos, diagrams, interactive tutorials) Self-starter mentality suitable for a fast-paced startup environment Nice-to-haves Experience in SaaS solutions for logistics, fleet management, or automotive technology sectors targeting customers in UK/EU/US markets Familiarity with documentation tools (GitBook, Confluence, Supademo/Storylane, Canva etc) Basic understanding of APIs and technical integrations Experience with video creation and editing tools Knowledge of SEO best practices for help content Multilingual capabilities (German, French) Whats on offer Competitive pay and stock options Opportunity to work with cutting-edge automotive technology Professional development and career growth opportunities Remote work Industry Automotive SaaS, AI