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TagMango

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1 Job openings at TagMango
Customer Success Associate

India

0 years

None Not disclosed

On-site

Full Time

Company Description TagMango is a SAAS platform that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment gateway, chat, email and WhatsApp automations, community software, gamification and a lot more. Role Description Do you have a knack for turning frowns upside down? Love making people’s day better and solving problems? TagMango is on the lookout for a Customer Success Associate who’s got the magic touch to keep our global creator base delighted. This is a night shift role where you’ll work closely with international customers, helping them unlock the full power of our platform. Your Day-to-Day: - Be the hero customers need, whenever they need you - across different time zones. - Guide them to unlock the full potential of our platform with clarity and patience. - Build connections that last longer than your favourite Netflix series. What’s in it for You? 🕒 Shift Timing: 6:00 PM – 3:00 AM IST (adjusted during Daylight Saving periods) 💰 Compensation: ₹8 LPA + ₹10,000/month night shift allowance + Incentives + ESOPs ✨ Values: Service, Integrity, Innovation – we live by these! Qualifications Customer Engagement and Customer Support skills Strong Analytical Skills Cross-selling and Upselling skills Customer Satisfaction and Customer Retention abilities Excellent communication and interpersonal skills Problem-solving skills and ability to work in a dynamic environment Previous experience in customer success or related role Preferably worked previous in SAAS CS Roles Bachelor's degree in Business Administration or related field Comfortable working night shifts and adjusting to DST changes

TagMango

1 Jobs

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