Customer Success Associate

Company: Infosec Ventures
Role: Customer Success Associate
Location: Sector-18, Gurgaon
Mode: 5 days a week from Office

Who are we looking for?

Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables.

and generating focused insights.

Experience: Min. 2-4 Years of work experience

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

1. Developing and managing client portfolios.

2. Analyzing customer data to improve customer experience.

3. Hold product demonstrations for customers & improve onboarding processes.

4. Mediate between clients and the organization to achieve end goals.

5. Handling and resolving customer requests and complaints.

6. Minimize customer churn to increase customer retention.

Job Type: Full-time

Pay: ₹40,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How many years of experience do you have in Customer Success or Client Servicing?
• How many years of experience do you have working with international clients?
• Are you comfortable with a 5-day, on-site work setting?
• What is your current in-hand monthly salary?
• This is an immediate joining requirement—would you be comfortable with that?

Work Location: In person