Customer Success Associate

The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for the organization. You will be a key member of the leadership team, helping to craft customer success strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences. Your role will involve maintaining a positive and professional image of the company while providing exceptional service. Your responsibilities will include: - Portfolio Management: Supporting the Property Manager in overseeing multiple properties, ensuring smooth operations and compliance with regulations, monitoring financials, maintenance, and tenant relations. - Community Interaction: Engaging with tenants and homeowners to address their concerns, fostering positive relationships within the community, and collaborating with association boards to resolve property-related issues. - Vendor Management: Managing relationships with vendors, soliciting and evaluating bids for maintenance and repair work. - Operational Collaboration: Working with Data Operations and Finance teams to ensure efficient operations. - Board Meeting Preparation: Compiling necessary documents and updates, preparing presentations for board meetings, and documenting decisions and action items. - Enforcement and Inspections: Addressing reported violations, conducting property inspections for maintenance and safety, handling architectural requests to ensure compliance with guidelines. - Customer Interactions: Addressing customer queries via all communication channels, resolving issues, handling complaints empathetically, documenting in the CRM, providing support, following policies, and attending board meetings as needed. Qualifications required for this role include: - Bachelor's/masters in business, Hospitality, Sales, Marketing (or similar) - Clear, empathetic, listens well (English proficiency essential) - Manages tasks effectively - Team Player: Collaborative, supportive, shares ideas - Adaptable: Thrives on change, embraces new tech/laws/markets - Problem-Solver: Quick thinking, resourceful, finds solutions, ensures accuracy in documents, records, etc. The benefits of this position include growth opportunities, health insurance, a supportive environment, paid leaves, career development, referral bonus, star performer bonus, competitive compensation, no formals, occasional parties, and the opportunity to delight customers, which can lead to additional earnings and positive recommendations. This is a full-time, permanent onsite position located in Surat, Gujarat, with night shift working hours (Monday-Saturday). Benefits include health insurance and Provident Fund. Night shift availability is required for this role.,