Job Description: Join AlmaShines Technologies as a Customer Success Associate! Location : Ahmedabad, India (Onsite) Employment Type : Full-time, Onsite About Us: AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage alumni communities through platforms such as Alumni Management Systems, Virtual Alumni Events, and Mobile Apps. Trusted by over 850 institutes across 14 countries, AlmaShines is transforming alumni engagement globally. Position Overview: We are seeking a motivated Customer Success Associate to join our onsite team in Ahmedabad. In this role, you’ll be essential to helping our clients successfully leverage our education-focused platforms to achieve their goals. Key Responsibilities: 1)Customer Onboarding : Guide clients through a smooth onboarding process, ensuring they understand our products and services. 2)Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships and advocating for their needs. 3)Customer Success Planning : Collaborate with clients to develop success strategies and track their progress. 4)Product Training & Adoption: Provide training to help clients maximize platform usage. 5)Proactive Support: Identify potential challenges and address them with timely solutions. 6)Issue Resolution: Handle client inquiries and coordinate with internal teams to resolve issues. 7)Feedback & Advocacy: Gather client feedback for product improvements and share success stories within the company. 8)Renewals & Upsells: Work with the Sales team to secure renewals and explore upselling opportunities. 9)Client Engagement: Organize events and webinars to promote product usage and client engagement. What We’re Looking For: Strong communication and relationship-building skills. Problem-solving ability combined with strategic thinking. Ability to understand and explain software products. Customer-centric and proactive mindset. Familiarity with SaaS business models and client lifecycles. Adaptable and able to work in a fast-paced environment. Requirements: Bachelor’s degree in a relevant field. 0-3 years of experience in customer success, account management, or a related role is preferred. Compensation (CTC): ₹4 – ₹6.5 LPA This will be based on your experience, skills, and alignment with the role. We believe in fair, performance-driven compensation and ensure clarity from day one to make the hiring process transparent for both sides. Why Join AlmaShines? At AlmaShines, you’ll be part of a mission to enhance alumni engagement and support the growth of educational institutes. If you are passionate about customer success and excited to join a dynamic team in Ahmedabad, apply today!
Job Description: Join AlmaShines Technologies as a Customer Success Associate! Location: Ahmedabad, India (Onsite) Employment Type: Full-time, Onsite About Us: AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage alumni communities through platforms such as Alumni Management Systems, Virtual Alumni Events, and Mobile Apps. Trusted by over 850 institutes across 14 countries, AlmaShines is transforming alumni engagement globally. Position Overview: We are seeking a motivated Customer Success Associate to join our on-site team in Ahmedabad. In this role, you’ll be essential to helping our clients successfully leverage our education-focused platforms to achieve their goals. Key Responsibilities: Customer Onboarding: Guide clients through a smooth onboarding process, ensuring they understand our products and services. Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships and advocating for their needs. Customer Success Planning: Collaborate with clients to develop success strategies and track their progress. Product Training & Adoption: Provide training to help clients maximize platform usage. Proactive Support: Identify potential challenges and address them with timely solutions. Issue Resolution: Handle client inquiries and coordinate with internal teams to resolve issues. Feedback & Advocacy: Gather client feedback for product improvements and share success stories within the company. Renewals & Upsells: Work with the Sales team to secure renewals and explore upselling opportunities. Client Engagement: Organize events and webinars to promote product usage and client engagement. What We’re Looking For: Strong communication and relationship-building skills. Problem-solving ability combined with strategic thinking. Ability to understand and explain software products. Customer-centric and proactive mindset. Familiarity with SaaS business models and client lifecycles. Adaptable and able to work in a fast-paced environment. Requirements: Bachelor’s degree in a relevant field. 0–3 years of experience in customer success, account management, or a related role is preferred. Compensation (CTC): Annual CTC: ₹4,00,000 – ₹6,50,000 LPA Fixed Pay: ₹4,00,000 – ₹6,00,000 per year Variable Pay: ₹50,000 per year This will be based on your experience, skills, and alignment with the role. We believe in fair, performance-driven compensation and ensure clarity from day one to make the hiring process transparent for both sides. Important: Candidates whose expected CTC aligns with the above structure are encouraged to apply. Why Join AlmaShines? At AlmaShines, you’ll be part of a mission to enhance alumni engagement and support the growth of educational institutes. If you are passionate about customer success and excited to join a dynamic team in Ahmedabad, apply today!
Job Description: Join AlmaShines Technologies as a Business Consultant – Strategic Accounts! Location: Mumbai, India (Hybrid ) Employment Type: Full-time Experience: 1–5 years Note: Candidates who have been raised in Mumbai or are currently working in the city will find their local understanding valuable for this role. About AlmaShines: AlmaShines, founded by one of the most advanced community management systems worldwide. Trusted by 2000+ networks across the globe and loved by over 6.5 million users, we’re transforming the way communities connect, engage, and thrive. Our mission is simple yet powerful: to empower institutions, organizations, NGOs, and professional networks to create meaningful communities and deliver exceptional value to their members. By combining robust technology, tailor-made configurations, and automation, we help communities digitize their engagement, deliver unique member experiences, and increase participation at scale. Being a bootstrapped company, we celebrate our customers as our true investors, which is why we uphold an unwavering commitment to value creation, building lasting partnerships, solving real challenges, and enabling communities to grow sustainably. Role Overview : We’re looking for a driven and tenacious Business Consultant – Strategic Accounts to own and grow relationships with accounts that are pivotal to AlmaShines’ strategic positioning. This role isn’t just about making the first connection, it’s about nurturing, persisting, and closing high-impact accounts that can influence our brand presence and market leadership. Here, the real job begins when a potential account says “No” to our proposal, and you find a way to turn it into a “Yes” . If you thrive on challenge, take pride in overcoming objections, and can balance strategic thinking with relentless hustle, this role is for you. The Role is for you if you : Have resilience in your DNA ; you don’t give up at the first sign of resistance. Believe that “No” is just the start of the conversation . Can build trust and influence decision-makers in high-stakes situations Enjoy the long game, nurturing relationships over weeks or months until they convert. Can adapt our approach to suit the unique needs and priorities of each strategic account. Are motivated by both personal wins and contributing to AlmaShines’ broader strategic growth. Key Responsibilities: Account Ownership: Take full responsibility for nurturing and converting strategically significant accounts. Persistent Engagement: Maintain regular, value-driven communication with prospects, even in the face of repeated rejections. Needs Discovery: Deeply understand each account’s priorities, challenges, and decision-making process. Tailored Proposals: Work with the product and client success teams to craft solutions that directly address client needs and demonstrate measurable ROI. Negotiation & Closure: Lead negotiations with resilience, ensuring terms align with both client success and AlmaShines’ strategic objectives. Relationship Building: Cultivate long-term relationships that position AlmaShines as a trusted partner. Market Awareness: Stay attuned to industry trends to identify opportunities for strategic positioning and influence. What we're are looking for: Proven Grit: A track record of winning over challenging accounts or clients. Excellent Communication Skills: Ability to articulate complex value propositions simply and persuasively. Strategic Mindset: Understanding how certain accounts can impact brand perception and market position. Problem-Solving Ability: Resourcefulness in overcoming objections and finding new angles. Collaborative Spirit: Comfortable working cross-functionally with product, marketing, and client success teams. Outcome-Oriented: You measure success not just in conversations but in contracts signed and relationships built. Why Join Us? Work with a mission-driven organization making a global impact Gain mentorship and collaborate with industry leaders Develop strategic thinking, client engagement, and consulting skills Be part of an innovative and fast-growing team Compensation (CTC): Fixed: INR 6,00,000/Year to INR 7,20,000/Year Variable: INR 2,40,000/Year to INR 3,60,000/Year Total: INR 8,40,000/Year to INR 10,80,000/Year This will be based on your experience, skills, and alignment with the role. We believe in fair, performance-driven compensation and ensure clarity from day one to make the hiring process transparent for both sides. Important: Candidates whose expected CTC aligns with the above structure are encouraged to apply. Why Join AlmaShines? At AlmaShines, you’ll be part of a mission to enhance alumni engagement and support the growth of educational institutes. If you are passionate about being a Business Consultant - Strategic Account and excited to join a dynamic team in Mumbai, apply today!
Job Description: Join AlmaShines Technologies as a Customer Success Associate! Location: Ahmedabad, India (Onsite) Employment Type: Full-time, Onsite About Us: AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage alumni communities through platforms such as Alumni Management Systems, Virtual Alumni Events, and Mobile Apps. Trusted by over 850 institutes across 14 countries, AlmaShines is transforming alumni engagement globally. Position Overview: We are seeking a motivated Customer Success Associate to join our on-site team in Ahmedabad. In this role, you’ll be essential to helping our clients successfully leverage our education-focused platforms to achieve their goals. Key Responsibilities: Customer Onboarding: Guide clients through a smooth onboarding process, ensuring they understand our products and services. Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships and advocating for their needs. Customer Success Planning: Collaborate with clients to develop success strategies and track their progress. Product Training & Adoption: Provide training to help clients maximize platform usage. Proactive Support: Identify potential challenges and address them with timely solutions. Issue Resolution: Handle client inquiries and coordinate with internal teams to resolve issues. Feedback & Advocacy: Gather client feedback for product improvements and share success stories within the company. Renewals & Upsells: Work with the Sales team to secure renewals and explore upselling opportunities. Client Engagement: Organize events and webinars to promote product usage and client engagement. What We’re Looking For: Strong communication and relationship-building skills. Problem-solving ability combined with strategic thinking. Ability to understand and explain software products. Customer-centric and proactive mindset. Familiarity with SaaS business models and client lifecycles. Adaptable and able to work in a fast-paced environment. Requirements: Bachelor’s degree in a relevant field. 0–3 years of experience in customer success, account management, or a related role is preferred. Compensation (CTC): Annual CTC: ₹4,00,000 – ₹6,50,000 LPA Fixed Pay: ₹4,00,000 – ₹6,00,000 per year Variable Pay: ₹50,000 per year This will be based on your experience, skills, and alignment with the role. We believe in fair, performance-driven compensation and ensure clarity from day one to make the hiring process transparent for both sides. Important: Candidates whose expected CTC aligns with the above structure are encouraged to apply. Why Join AlmaShines? At AlmaShines, you’ll be part of a mission to enhance alumni engagement and support the growth of educational institutes. If you are passionate about customer success and excited to join a dynamic team in Ahmedabad, apply today!