Customer Success Associate

Join AlmaShines Technologies as a Customer Success Associate!

Location

Employment Type

About Us:

AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage alumni communities through platforms such as Alumni Management Systems, Virtual Alumni Events, and Mobile Apps. Trusted by over 850 institutes across 14 countries, AlmaShines is transforming alumni engagement globally.

Position Overview:

We are seeking a motivated Customer Success Associate to join our onsite team in Ahmedabad. In this role, you’ll be essential to helping our clients successfully leverage our education-focused platforms to achieve their goals.

Key Responsibilities:

1)Customer Onboarding

2)Relationship Management:

3)Customer Success Planning

4)Product Training & Adoption:

5)Proactive Support:

6)Issue Resolution:

7)Feedback & Advocacy:

8)Renewals & Upsells:

9)Client Engagement:

What We’re Looking For:

• Strong communication and relationship-building skills.
• Problem-solving ability combined with strategic thinking.
• Ability to understand and explain software products.
• Customer-centric and proactive mindset.
• Familiarity with SaaS business models and client lifecycles.
• Adaptable and able to work in a fast-paced environment.

Requirements:

• Bachelor’s degree in a relevant field.
• 0-3 years of experience in customer success, account management, or a related role is preferred.

Compensation (CTC): ₹4 – ₹6.5 LPA

This will be based on your experience, skills, and alignment with the role. We believe in fair, performance-driven compensation and ensure clarity from day one to make the hiring process transparent for both sides.

Why Join AlmaShines?

At AlmaShines, you’ll be part of a mission to enhance alumni engagement and support the growth of educational institutes. If you are passionate about customer success and excited to join a dynamic team in Ahmedabad, apply today!