Customer Success Associate

As a Customer Success Associate - L1 at Siemens, you will be an integral part of the international customer service team, utilizing your Dutch / German language proficiency at a C1 level to assist customers and ensure their queries are resolved effectively. Your responsibilities will include: - Providing customer assistance and issue resolution in Dutch/ German and English. - Documenting customer interactions and maintaining records in the system. - Ensuring end-to-end resolution of customer queries within defined timelines. - Following communication guidelines and maintaining a professional and courteous approach. - Collaborating with internal teams for complex problem resolution. To qualify for this role, you should meet the following requirements: - Education: Graduate with a technical background. - Experience: At least 1 year of experience in an international customer service domain. - Language Proficiency: C1 Certified in Dutch/ German (mandatory). Excellent communication skills in English and Dutch with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI). No grammatical or pronunciation errors. - Work Mode: Work from Office. Shift: Rotational shifts (for both male and female employees). In addition, you will be offered a competitive salary of up to 7.0 LPA along with benefits such as cab facility. The interview process will consist of HR Round, Operations Round, and Versant Round. Join us in this full-time position at Siemens and be a part of our dedicated customer service team. As a Customer Success Associate - L1 at Siemens, you will be an integral part of the international customer service team, utilizing your Dutch / German language proficiency at a C1 level to assist customers and ensure their queries are resolved effectively. Your responsibilities will include: - Providing customer assistance and issue resolution in Dutch/ German and English. - Documenting customer interactions and maintaining records in the system. - Ensuring end-to-end resolution of customer queries within defined timelines. - Following communication guidelines and maintaining a professional and courteous approach. - Collaborating with internal teams for complex problem resolution. To qualify for this role, you should meet the following requirements: - Education: Graduate with a technical background. - Experience: At least 1 year of experience in an international customer service domain. - Language Proficiency: C1 Certified in Dutch/ German (mandatory). Excellent communication skills in English and Dutch with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI). No grammatical or pronunciation errors. - Work Mode: Work from Office. Shift: Rotational shifts (for both male and female employees). In addition, you will be offered a competitive salary of up to 7.0 LPA along with benefits such as cab facility. The interview process will consist of HR Round, Operations Round, and Versant Round. Join us in this full-time position at Siemens and be a part of our dedicated customer service team.