Our client is looking for a Customer Success Associate with 1-3 years of experience in customer support in a startup environment, who will be the face of the company and take care of the call support
They are someone who is excellent in communication, experienced in handling support across chat, social media, email and phone
They are someone who stays in Bangalore, currently serving notice period or willing to join within 30 days
Job Responsibilities:Provide 5-star customer support to the users reaching out to Fello with queries and issuesUnderstand ins and outs of the product, company and space Fello works in to provide appropriate clarifications and solutionsBe responsible for providing support across whatsapp, facebook, instagram, twitter, chat, email and phoneCollaborate with the sales team to develop efficient methods for handling issues with larger revenue customersWork on special short-term projects to offer customized support for new products or products at end-of-lifeMonitor the customer satisfaction levels by reaching out to them on a daily basis and develop methods for increasing themAssist in creating ways for delivering excellent customer service to irate or problematic customersProvide prompt and fast resolution and make sure that the solution is given in timeParticipate in meetings and activities held to improve customer satisfaction and business performanceMaintain and update customer documentation as neededProcess and track customer claims to ensure claims are resolved timelyManage and handle financial operations of the company along with relevant finance heads Mandatory Requirements: Amazing communication skills with the ability to communicate in English and Hindi Preferred Requirements: Familiarity with CRM tools and systems Qualities:Ability to work under pressureAnalytical SkillsInterpersonal skillsCommunication SkillsSupervisory Skills Eligibility Criteria:1 -3 years of experience in customer supportHe/She should be under 30 What s for the Candidate As per industry standards or based on the experience and potential About the Organisation: Our client is a consumer finance company that makes investing simpler through gaming, activating idle savers and building healthier financial profiles
Started in November 2020, It has over 5 Lakh users engaging in a mix of several widely popular games and investing in interesting alternative investment assets such as Digital Gold and P2P Funds

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