Customer Success Associate

Job Description

Overview: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. CSRs are expected to maintain a positive and professional image of the company while delivering exceptional service. Responsibilities: 1. Portfolio Management: Support the Property Manager in overseeing multiple properties. • Ensure smooth operations and compliance with regulations. Monitor financials, maintenance, and tenant relations. 2. Community Interaction: Engage with tenants and homeowners to address their concerns. • Foster positive relationships within the community. Collaborate with association boards to resolve property-related issues. 3. Vendor Management: Manage relationships with vendors. Solicit and evaluate bids for maintenance and repair work. 4. Operational Collaboration: Work with Data Operations and Finance teams to ensure efficient operations. 5. Board Meeting Preparation: Compile necessary documents and updates. Prepare presentations for board meetings. Document decisions and action items. 6. Enforcement and Inspections: Address reported violations. Conduct property inspections for maintenance and safety. Handle architectural requests, ensuring compliance with guidelines. 7. Customer Interactions: Address customer queries via all communication channels. Resolve issues, handle complaints empathetically, and document in the CRM. Provide support, follow policies, and attend board meetings as needed. Qualifications: Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar) Clear, empathetic, listens well (English proficiency essential) Manages tasks like a maestro. Team Player: Collaborative, supportive, shares ideas Adaptable: Thrives on change, embraces new tech/laws/markets Problem-Solver: Quick thinking, resourceful, finds solutions. Ensures accuracy in documents, records, etc. Benefits: - Growth Opportunity Health Insurance Supportive Environment Paid Leaves Career Development Referral Bonus Star Performer Bonus Competitive Compensation No formals Occasional Parties Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations Working Hours: Night Shift (Monday-Saturday) Job Type: Onsite (Surat, Gujarat) Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift Supplemental Pay: Performance bonus Shift availability: Night Shift (Required) Work Location: In person