Customer Service Representative- CSR

Company Description PROPVIVO is a next-generation Property Management company based in Surat. Our mission is to build a new paradigm in Community Association Management by setting new industry benchmarks while nurturing great communities. Role Description This is a full-time on-site role for a Customer Service Representative (CSR) at PropVIVO in Surat. The CSR will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction on a day-to-day basis. Working Hours: Night Shift (Monday-Saturday) Job Type: Onsite (Surat, Gujarat) Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar) Strong attention to detail and organizational skills Previous experience in customer service roles is a plus Knowledge of property management or real estate is beneficial Clear, empathetic, listens well (English proficiency essential) Manages tasks like a maestro. Team Player: Collaborative, supportive, shares ideas Adaptable: Thrives on change, embraces new tech/laws/markets Responsibilities Portfolio management Vendor management Community interaction Operational collaboration Board meeting preparation Customer interaction Benefits Growth Opportunity Health Insurance Supportive Environment Paid Leaves Career Development Referral Bonus Star Performer Bonus Competitive Compensation No formals Occasional Parties Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations Show more Show less