Customer Service Representative- CSR

You will be joining PROPVIVO, a forward-thinking Property Management company dedicated to revolutionizing Community Association Management. Your role as a Customer Service Representative (CSR) will require you to be present at the Surat location on a full-time basis. Your primary responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, handling inquiries, and elevating the overall customer experience. As a CSR, you will be expected to work night shifts from Monday to Saturday. A background in Customer Service, Customer Support, and strong communication skills are essential for this role. Experience in enhancing Customer Satisfaction, as well as knowledge of the property management or real estate industry, will be advantageous. A degree in business, Hospitality, Sales, Marketing, or related fields is preferred. Proficiency in English is a must, along with the ability to listen attentively and empathize with customers. Your day-to-day tasks will encompass portfolio management, vendor management, community interaction, operational collaboration, board meeting preparations, and customer interactions. You should excel in multitasking, exhibit teamwork, adaptability to change, and possess problem-solving skills. In return, PROPVIVO offers a range of benefits including opportunities for growth, health insurance, a supportive work environment, paid leaves, career development prospects, referral bonuses, star performer bonuses, competitive compensation, a casual dress code, occasional social gatherings, and incentives for surpassing customer expectations. By exceeding customer satisfaction, you can earn additional rewards and positive endorsements.,