We're looking for enthusiastic and responsible individuals to join our team as Property Managers for a co-living space. Freshers with a diploma or degree in hospitality are encouraged to apply. Job Description : The Property Manager facility plays a key role in maintaining high living standards for the residents, providing top-notch services, and ensuring the smooth running of operations. This position requires attention to detail, excellent customer service skills, and a proactive approach to managing the property and its services. Duties and Responsibilities: 1. Operational Management: Daily Operations: Oversee the daily operations of the PG facility, ensuring everything runs smoothly and efficiently. Facility Upkeep: Ensure that all rooms, common areas (such as lounges, kitchens, and bathrooms), and external areas are well-maintained, clean, and safe. This includes coordinating cleaning schedules and maintenance. Staff Management: Supervise housekeeping, kitchen staff, security, and other support staff to ensure that services meet the standards expected of a 5-star facility. Vendor Management: Liaise with external vendors for services like laundry, pest control, and maintenance, ensuring that service standards are met. 2. Tenant Services & Relationship Management: Resident Engagement: Ensure that the needs and concerns of residents are addressed promptly and efficiently. Act as the first point of contact for any issues or complaints. Customer Experience: Provide high-level customer service, including special requests, concierge services, and ensuring the overall comfort and satisfaction of the residents. Conflict Resolution: Mediate any disputes or issues between residents or between residents and staff, ensuring a peaceful and pleasant environment. 3. Facility & Security Management: Security & Safety: Ensure the safety and security of residents and property by maintaining security protocols, including 24/7 surveillance, alarm systems, and controlled access. Emergency Response: Handle emergencies such as fire, medical emergencies, or accidents, ensuring that the PG complies with safety regulations and has emergency procedures in place. Asset Protection: Monitor and protect the property from damage, theft, or misuse. Oversee the management of valuable assets, including furniture, electronics, and appliances. 4. Financial Management & Budgeting: Rent Collection: Oversee the collection of rent and other dues, ensuring timely payments and following up on overdue payments. Budgeting & Cost Control: Create and manage budgets for operations, including utilities, maintenance, and staff salaries. Ensure cost-effective management of resources while maintaining high service standards. Financial Reporting: Prepare regular financial reports, including revenue, expenses, and profitability, and share these reports with property owners or senior management. 5. Resident Welfare & Amenities Management: Meal Management: Ensure that residents receive high-quality meals, adhering to dietary preferences or restrictions. Oversee the kitchen staff and manage the dining experience to meet 5-star standards. Housekeeping & Cleanliness: Supervise housekeeping teams to ensure rooms and common areas are maintained to the highest cleanliness standards, including bed linens, towels, and bathrooms. Special Amenities: Manage additional services such as Wi-Fi, cable TV, laundry, transportation, fitness centers, and recreational areas. 6. Lease & Documentation Management: Resident Registration & Agreements: Oversee the leasing process, ensuring that all required documents are collected, agreements are signed, and terms are explained clearly to residents. Record-Keeping: Maintain accurate records of residents, payment details, leases, and any incidents or complaints. Compliance: Ensure that all legal requirements related to tenancy, safety, and health standards are followed. 7. Marketing & Resident Retention: Marketing & Promotions: Promote the PG facility through online platforms, social media, and local advertising to attract high-quality tenants. Resident Retention: Develop and implement strategies to retain residents, including providing excellent service, organizing community events, or offering personalized services. 8. Staff & Team Management: Team Leadership: Hire, train, and manage a team of staff members, including housekeeping, security, kitchen staff, and maintenance personnel. Training & Development: Ensure that the staff is trained to meet 5-star service standards and provide regular performance reviews and feedback.
