Customer Success Associate

Role Overview:

Customer Success Associate

for our key clients, ensuring seamless onboarding, prompt support, and successful adoption of our

SaaS solutions. The ideal candidate will be agile, proactive, and customer-focused, with a strong

ability to resolve issues swiftly and identify opportunities for upselling and retention.

Requirements:

● Educational Qualification: BTech (Bachelor of Technology) is a must.

● Experience: Minimum 3-5 years of experience in a Customer Success or Key Account

● Management role, ideally within SaaS, logistics, or supply chain industries.

Strong understanding of SaaS solutions and experience with software products.

● Proven ability to build and maintain strong client relationships.

● Problem-solving and analytical mindset with a keen ability to understand operational challenges and

provide effective solutions.

● Excellent communication and presentation skills, with the ability to interact effectively at all

levels within a client organization.

● Ability to work independently and manage multiple key accounts.

Willingness to travel

upselling

● Strong problem-solving abilities and a customer-focused mindset.

Apply Here: https://forms.gle/Gow3hyz1pTszXiPt8