ServiceNow SAM Architect

Summary

Job Title: ServiceNow SAM ArchitectLocation: India (Remote)Availability: Must be available for customer calls between 2:00 PM – 11:00 PM IST; flexible otherwiseExperience: 10+ years total, with deep ServiceNow SAM Pro expertiseRole OverviewWe are seeking an experienced ServiceNow Software Asset Management (SAM) Architect to design, implement, and govern end-to-end SAM Pro solutions — with a strong focus on Non-Discoverable Publishers. This role involves integrating external usage data (CSV/API), modeling entitlements manually, and ensuring license compliance for both discoverable and non-discoverable (on-prem, SaaS, and custom) applications.Key ResponsibilitiesArchitecture & StrategyDefine and maintain overall SAM Pro architecture for both discoverable and non-discoverable publishers.Design scalable frameworks to manage SaaS and internal applications not detected via traditional discovery.Structure the Software Model Library to support manual models for non-discoverable publishers.Create bulk onboarding solutions for non-discoverable applications via CSV imports or API ingestion.Implementation & Publisher ManagementDesign and implement reconciliation logic for non-discoverable software, including:Manual usage data importsAPI integrations (e.g., Fivetran, Immuta, Adobe Cloud, O365 Graph)Mapping usage to entitlements without discovery fingerprintsConfigure custom license metrics (e.g., user-based, consumption-based).Build Transform Maps, Scheduled Imports, and normalization processes for third-party tool data.Governance & Data AccuracyEnforce strict naming conventions, categorization, and taxonomy for non-discoverable publishers.Maintain high-quality entitlement and usage data with audit-ready documentation.Establish governance processes for manually managed software, including lifecycle and risk tracking.Integration & AutomationArchitect integrations between SAM Pro and:SaaS platforms (Atlassian, Salesforce, Zoom)Middleware tools (Azure Logic Apps, MuleSoft, Power Automate)Usage feeds via REST API, JSON, or CSV uploadsAutomate license reclamation and user access reviews for non-inventoried software.Reporting & OptimizationConfigure compliance dashboards for non-discoverable software:Effective License Position (ELP)Usage vs. entitlement analysisOver-licensing and underutilization metricsProvide SaaS spend insights and optimization strategies via integration with FinOps or cost management tools.Stakeholder CollaborationWork with procurement, SaaS owners, vendor managers, and InfoSec to onboard and track unmanaged tools.Serve as SME for audit defense related to SaaS and user-based licensing.Support renewal and optimization decisions with accurate usage data.

Required Experience

Proven experience implementing ServiceNow SAM Pro for organizations with significant SaaS/unmanaged software usage.Expertise in ingesting data from external tools (Splunk, Fivetran, internal DBs) into SAM tables.Strong skills in managing non-inventoried publishers using both manual and automated methods.

Preferred Certifications

ServiceNow SAM Pro Implementation SpecialistServiceNow IntegrationHub / MID Server (external API data sources)Certified Software Asset Manager (CSAM)Example Non-Discoverable Publishers: Immuta, Fivetran, Snyk, Datadog, Miro, Lucidchart, Canva, Workiva, etc.