ServiceNow Practice Head

Location:

Experience:

Reports To:

About Consultiquo:

Consultiquo is a trusted digital transformation and IT consulting firm delivering strategic technology solutions to Fortune 400 clients globally. We specialize in ServiceNow, Cloud, AI/Analytics, Agile, and Enterprise IT. With a presence in 7+ countries and 100+ projects delivered, we are scaling our ServiceNow practice to serve high-impact enterprise programs.

Role Overview:

dynamic and hands-on ServiceNow Practice Head

Key Responsibilities:

Technical Leadership

• Architect and review end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, SecOps, GRC, CSM, Custom Apps)
• Lead complex implementations, upgrades, integrations, and platform optimization engagements
• Act as the technical escalation point for ServiceNow projects
• Drive platform strategy and ensure alignment with business outcomes

Team & Resource Management

• Lead, mentor, and grow a team of ServiceNow developers, business analysts, architects, and consultants
• Conduct regular

  training, knowledge sessions, and code reviews

• Create learning roadmaps and certification paths for junior and senior team members
• Drive workforce planning and resource allocation across projects

Practice Growth & Delivery Excellence

• Define and execute ServiceNow capability roadmap and solutions portfolio
• Collaborate with sales and account teams on pre-sales, solutioning, and RFP responses
• Standardize reusable assets, best practices, templates, and delivery accelerators
• Maintain platform governance, quality assurance, and compliance with ServiceNow best practices

Client & Stakeholder Engagement

• Act as a trusted advisor to clients, driving business value through ServiceNow
• Support account teams in customer success, stakeholder management, and client presentations
• Identify upsell/cross-sell opportunities and help build a trusted long-term relationship
  

Key Requirements:

• Proven experience as

  ServiceNow Architect / Lead Consultant / Practice Head

• Hands-on expertise in

  multiple ServiceNow modules

  and platform capabilities
• Strong experience in managing teams (10–50+) and building delivery competency
• Excellent communication, leadership, and stakeholder engagement skills
• ServiceNow certifications such as

  CIS (ITSM, ITOM, HRSD, etc.)

  ,

  CAD

  , or

  CTA (Technical Architect)

  preferred
• Experience with

  Agile / DevOps delivery

  ,

  ITIL processes

  , and

  platform integrations

Preferred Attributes:

• Entrepreneurial mindset and solutioning ability
• Comfortable working in fast-paced consulting environments
• Ability to balance technical depth with strategic planning
• Prior experience building a practice from ground-up or scaling one significantly
  

What We Offer:

• Leadership role with high autonomy and impact
• Exposure to global enterprise clients and digital transformation programs
• Opportunity to shape the future of ServiceNow delivery at Consultiquo
• Competitive compensation and growth path into global leadership