Location: India (Hybrid – Preferably Hyderabad) Experience: 12+ years overall, with at least 8+ years in ServiceNow Reports To: Leadership Team (Delivery / Account / Strategy Heads) About Consultiquo: Consultiquo is a trusted digital transformation and IT consulting firm delivering strategic technology solutions to Fortune 400 clients globally. We specialize in ServiceNow, Cloud, AI/Analytics, Agile, and Enterprise IT. With a presence in 7+ countries and 100+ projects delivered, we are scaling our ServiceNow practice to serve high-impact enterprise programs. Role Overview: We are looking for a dynamic and hands-on ServiceNow Practice Head who will own the end-to-end success of our ServiceNow delivery unit. You will be responsible for technical leadership, resource capability management, client engagement, and practice scaling . This is a key leadership role for someone who wants to build, lead, and grow a world-class ServiceNow practice. Key Responsibilities: 🔧 Technical Leadership Architect and review end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, SecOps, GRC, CSM, Custom Apps) Lead complex implementations, upgrades, integrations, and platform optimization engagements Act as the technical escalation point for ServiceNow projects Drive platform strategy and ensure alignment with business outcomes 👥 Team & Resource Management Lead, mentor, and grow a team of ServiceNow developers, business analysts, architects, and consultants Conduct regular training, knowledge sessions, and code reviews Create learning roadmaps and certification paths for junior and senior team members Drive workforce planning and resource allocation across projects 📈 Practice Growth & Delivery Excellence Define and execute ServiceNow capability roadmap and solutions portfolio Collaborate with sales and account teams on pre-sales, solutioning, and RFP responses Standardize reusable assets, best practices, templates, and delivery accelerators Maintain platform governance, quality assurance, and compliance with ServiceNow best practices 🤝 Client & Stakeholder Engagement Act as a trusted advisor to clients, driving business value through ServiceNow Support account teams in customer success, stakeholder management, and client presentations Identify upsell/cross-sell opportunities and help build a trusted long-term relationship Key Requirements: Proven experience as ServiceNow Architect / Lead Consultant / Practice Head Hands-on expertise in multiple ServiceNow modules and platform capabilities Strong experience in managing teams (10–50+) and building delivery competency Excellent communication, leadership, and stakeholder engagement skills ServiceNow certifications such as CIS (ITSM, ITOM, HRSD, etc.) , CAD , or CTA (Technical Architect) preferred Experience with Agile / DevOps delivery , ITIL processes , and platform integrations Preferred Attributes: Entrepreneurial mindset and solutioning ability Comfortable working in fast-paced consulting environments Ability to balance technical depth with strategic planning Prior experience building a practice from ground-up or scaling one significantly What We Offer: Leadership role with high autonomy and impact Exposure to global enterprise clients and digital transformation programs Opportunity to shape the future of ServiceNow delivery at Consultiquo Competitive compensation and growth path into global leadership
As a Senior ServiceNow Automation Developer, you will be responsible for designing and developing ServiceNow Virtual Agent and Chat solutions to enhance user interactions and streamline service delivery. Your role will involve customizing and integrating ServiceNow Chat solutions for real-time user support and automation of routine tasks. Additionally, you will develop and maintain custom Service Catalog items, workflows, and integrations, collaborating with stakeholders to design intuitive Catalog offerings that improve user experience and increase automation. You will also be implementing ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations, continuously optimizing and enhancing the predictive models to meet business needs and improve automation accuracy. Designing and implementing automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools will be part of your responsibilities. You will integrate ServiceNow with third-party systems to enable seamless data exchange and process automation. Your expertise in the ServiceNow platform, including Virtual Agent development, Chat automation, Service Catalog development, and Predictive Intelligence implementation, will be crucial. Strong skills in JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, and REST/SOAP APIs for integrating third-party systems with ServiceNow are required. An in-depth understanding of ITSM, ITOM, and related ServiceNow modules, along with the ability to translate business requirements into technical solutions, is essential. Troubleshooting skills and a commitment to delivering high-quality solutions, along with strong communication skills to interact effectively with stakeholders at all levels, are also key requirements. If you are a self-starter with strong problem-solving skills and a passion for leveraging ServiceNow's capabilities to enhance user experiences, improve service delivery, and drive automation initiatives, we invite you to apply for this role and be part of our team.,
As the AWS & GCP SRE Team Lead, you will be responsible for leading and mentoring a team of Site Reliability Engineers to ensure the reliability and performance of our cloud infrastructure across AWS and GCP. You will work closely with cross-functional teams to build resilient, automated systems while driving a culture of continuous improvement. This role requires expertise in both AWS and GCP, leadership experience, and a passion for building highly available systems. Lead, mentor, and manage a team of SREs focused on AWS and GCP infrastructure, fostering a culture of collaboration, innovation, and operational excellence. Develop and communicate clear goals and priorities for the team, ensuring alignment with business objectives. Provide guidance and support in resolving complex technical issues, promoting best practices, and facilitating knowledge sharing within the team. Own the availability, reliability, and scalability of core services across AWS and GCP. Implement and monitor service-level objectives (SLOs), service-level indicators (SLIs), and error budgets to measure and improve system reliability. Collaborate with engineering teams to design and deploy scalable, high-performance cloud solutions that meet both operational and business needs. Lead the automation of operational workflows, including provisioning, deployment, monitoring, and incident management for both AWS and GCP. Drive the adoption of Infrastructure as Code (IaC) tools and practices (e.g., Terraform, AWS CloudFormation, GCP Deployment Manager). Oversee the implementation of CI/CD pipelines and deployment strategies to ensure faster and more reliable releases. Lead incident management efforts, ensuring prompt response to critical incidents and minimizing downtime. Implement post-incident reviews (PIRs) to identify root causes, improve processes, and share learnings across teams. Continuously improve the incident response process to reduce MTTR (Mean Time to Recovery) and improve system stability. Collaborate with engineering, product, and DevOps teams to integrate SRE best practices into the software development lifecycle. Communicate effectively with technical and non-technical stakeholders, providing regular updates on service reliability, incident status, and team achievements. Ensure comprehensive monitoring and observability practices across AWS and GCP environments using tools such as AWS CloudWatch, GCP Stackdriver, Prometheus, Grafana, or ELK stack. Proactively identify performance bottlenecks and system failures, using metrics and logs to drive improvements in system reliability. Advocate for continuous improvement in operational practices, tooling, and processes.,