ServiceNow Automation Specialist

As a Senior ServiceNow Automation Developer, you will be responsible for designing and developing ServiceNow Virtual Agent and Chat solutions to enhance user interactions and streamline service delivery. Your role will involve customizing and integrating ServiceNow Chat solutions for real-time user support and automation of routine tasks. Additionally, you will develop and maintain custom Service Catalog items, workflows, and integrations, collaborating with stakeholders to design intuitive Catalog offerings that improve user experience and increase automation. You will also be implementing ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations, continuously optimizing and enhancing the predictive models to meet business needs and improve automation accuracy. Designing and implementing automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools will be part of your responsibilities. You will integrate ServiceNow with third-party systems to enable seamless data exchange and process automation. Your expertise in the ServiceNow platform, including Virtual Agent development, Chat automation, Service Catalog development, and Predictive Intelligence implementation, will be crucial. Strong skills in JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, and REST/SOAP APIs for integrating third-party systems with ServiceNow are required. An in-depth understanding of ITSM, ITOM, and related ServiceNow modules, along with the ability to translate business requirements into technical solutions, is essential. Troubleshooting skills and a commitment to delivering high-quality solutions, along with strong communication skills to interact effectively with stakeholders at all levels, are also key requirements. If you are a self-starter with strong problem-solving skills and a passion for leveraging ServiceNow's capabilities to enhance user experiences, improve service delivery, and drive automation initiatives, we invite you to apply for this role and be part of our team.,