3 Servicenow Chat Jobs

As a Senior ServiceNow Automation Developer at Cloudologic, you will play a crucial role in designing, developing, and implementing automation solutions within the ServiceNow ecosystem. With your expertise in ServiceNow Virtual Agent, Chat, Service Catalog, and Predictive Intelligence, you will collaborate with stakeholders to enhance user experiences, improve service delivery, and drive automation initiatives. Your responsibilities will include architecting, developing, and maintaining Virtual Agent conversations to streamline service delivery and enhance user interactions. You will also customize and integrate ServiceNow Chat solutions for real-time user support and automation of routine tasks. Collaborating with stakeholders, you will design intuitive Service Catalog offerings that improve user experience and increase automation. In addition, you will implement ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations, continuously optimizing and enhancing predictive models to meet business needs. You will design and implement automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools. Integration of ServiceNow with third-party systems to enable seamless data exchange and process automation will also be a part of your role. As a subject matter expert, you will stay updated with the latest ServiceNow features, releases, and best practices. Providing technical leadership, mentoring, and knowledge transfer to junior developers and other teams will be essential. You will troubleshoot and resolve issues in Virtual Agent, Chat, Service Catalog, and predictive models, ensuring ongoing support for automation solutions in terms of performance, scalability, and security. To qualify for this role, you should have 7+ years of hands-on experience with the ServiceNow platform, including expertise in ServiceNow Virtual Agent (VA) development, ServiceNow Chat, Service Catalog development, and Predictive Intelligence implementation. Strong JavaScript skills, familiarity with REST/SOAP APIs, and in-depth understanding of ITSM, ITOM, and related ServiceNow modules are required. Your ability to translate business requirements into technical solutions, along with excellent troubleshooting skills and communication abilities, will make you a valuable asset to our team.,

As a Senior ServiceNow Automation Developer, you will be responsible for designing and developing ServiceNow Virtual Agent and Chat solutions to enhance user interactions and streamline service delivery. Your role will involve customizing and integrating ServiceNow Chat solutions for real-time user support and automation of routine tasks. Additionally, you will develop and maintain custom Service Catalog items, workflows, and integrations, collaborating with stakeholders to design intuitive Catalog offerings that improve user experience and increase automation. You will also be implementing ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations, continuously optimizing and enhancing the predictive models to meet business needs and improve automation accuracy. Designing and implementing automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools will be part of your responsibilities. You will integrate ServiceNow with third-party systems to enable seamless data exchange and process automation. Your expertise in the ServiceNow platform, including Virtual Agent development, Chat automation, Service Catalog development, and Predictive Intelligence implementation, will be crucial. Strong skills in JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, and REST/SOAP APIs for integrating third-party systems with ServiceNow are required. An in-depth understanding of ITSM, ITOM, and related ServiceNow modules, along with the ability to translate business requirements into technical solutions, is essential. Troubleshooting skills and a commitment to delivering high-quality solutions, along with strong communication skills to interact effectively with stakeholders at all levels, are also key requirements. If you are a self-starter with strong problem-solving skills and a passion for leveraging ServiceNow's capabilities to enhance user experiences, improve service delivery, and drive automation initiatives, we invite you to apply for this role and be part of our team.,

Overview We are seeking a highly skilled Senior ServiceNow Automation Developer with extensive experience in ServiceNow Virtual Agent (VA), Chat, Service Catalog development, and Predictive Intelligence. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, hands-on experience in automating workflows, and a proven track record in developing and implementing scalable automation solutions within the ServiceNow ecosystem. This role will involve collaboration with various stakeholders to enhance user experiences, improve service delivery, and drive automation initiatives. If you're a self-starter with strong problem-solving skills and a passion for leveraging ServiceNow's capabilities, we'd love to hear from you. Responsibilities Design & Develop ServiceNow Virtual Agent & Chat Solutions: Architect, develop and maintain Virtual Agent conversations for enhanced user interactions and streamlined service delivery. Customize and integrate ServiceNow Chat solutions for real-time user support and automation of routine tasks. Service Catalog Development: Develop and maintain custom Service Catalog items, workflows, and integrations. Collaborate with stakeholders to design intuitive Catalog offerings that improve user experience and increase automation. Predictive Intelligence & Machine Learning: Implement ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations. Continuously optimize and enhance the predictive models to meet business needs and improve automation accuracy. Automation & Integration: Design and implement automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools. Integrate ServiceNow with third-party systems to enable seamless data exchange and process automation. ServiceNow Platform Expertise: Stay up to date with the latest ServiceNow features, releases, and best practices. Provide technical leadership, mentoring, and knowledge transfer to junior developers and other teams. Troubleshooting & Support: Debug and resolve issues in Virtual Agent, Chat, Service Catalog, and predictive models. Provide ongoing support for automation solutions, ensuring performance, scalability, and security. Qualifications 7+ years of hands-on experience with ServiceNow platform, including: ServiceNow Virtual Agent (VA) development. ServiceNow Chat and related automation. ServiceNow Service Catalog development, customization, and workflow automation. Predictive Intelligence implementation and machine learning model development. Strong expertise in JavaScript, Flow Designer, Business Rules, Client Scripts, and UI Policies. Proven experience with REST/SOAP APIs for integrating third-party systems with ServiceNow. In-depth understanding of ITSM, ITOM, and related ServiceNow modules. Ability to translate business requirements into technical solutions that align with best practices. Excellent troubleshooting skills and a commitment to delivering high-quality solutions. Strong communication skills to effectively interact with stakeholders at all levels.