ServiceNow Developer

ServiceNow Developer

Job Summary:

ServiceNow Senior Developer

Key Responsibilities

• ITSM & ITOM Development

• Configure Incident, Problem, Change, and Request workflows (UI Policies, Client Scripts, Business Rules)
• Implement Discovery, CMDB, Event Management, and Service Mapping
• Build risk, compliance, audit workflows
• Define ACLs, UI/Data Policies, and governance scripting
• Use GlideRecord, GlideSystem in Business Rules, Script Includes, Client/Server logic
• Write JavaScript for both server‑ and client‑side, with AJAX-driven UI enhancements
• Design granular ACLs and role-based data permissions
• Implement UI Policies, Data Policies, UI Actions, and Form Layouts to maintain data integrity
• Build Business Rules, Scheduled Jobs, Script Includes, Flow Designer flows, and orchestrations for process automation
• Use GlideAjax, background scripts, and asynchronous processing for responsive user interfaces
• Integrate via REST/SOAP, Integration Hub, MID Servers, and external system connectors
• Follow coding best practices, conduct instance health checks, manage upgrades, and optimize performance
• Lead design reviews, mentor junior developers, and liaise with architects, admins, and stakeholders

Requirements:

• 5+ years of proven hands-on ServiceNow development experience
• Deep knowledge of ITSM, ITOM, GRC/IRM, Discovery, and CMDB frameworks
• Expertise in JavaScript and ServiceNow APIs (GlideRecord, GlideSystem)
• Extensive experience with UI & Data Policies, Client Scripts, Business Rules, Script Includes, ACLs, and UI actions
• Strong understanding of asynchronous scripting and client-server architecture
• Prior integration experience via REST/SOAP, Integration Hub, and MID Servers
• Comprehensive grasp of ITIL processes (Incident, Change, Problem, Configuration Management)
• Excellent communication, mentoring, and stakeholder engagement skills

Urgent Position

Location - Hyderabad / Gurgaon