ServiceNow Developer

Job Summary:

Experience Required:

100% Remote

Serving Notice Period or Immediate Joiner Only

Job Summary:

ServiceNow CSM Developer

Key Responsibilities:

• Design and develop customized ServiceNow CSM applications and modules.
• Implement and configure Customer Service Management features such as Case Management, Customer Portal, Knowledge Management, SLAs, and Workflows.
• Integrate CSM with external systems using REST/SOAP APIs.
• Automate customer service processes to improve response times and customer satisfaction.
• Customize ServiceNow forms, lists, and UI policies specific to CSM needs.
• Develop and maintain Business Rules, Script Includes, UI Actions, Client Scripts, and ACLs.
• Participate in requirement gathering, technical design discussions, and sprint planning.
• Collaborate with cross-functional teams including developers, QA, product owners, and stakeholders.
• Ensure platform security and performance best practices are followed.

Required Skills & Qualifications:

• 5+ years of hands-on experience with ServiceNow platform development.
• Minimum 4 years of experience working specifically on the

  CSM module

  .
• Strong knowledge of JavaScript, Glide API, ServiceNow Studio, and Flow Designer.
• Experience with

  case lifecycle management, entitlements, SLAs

  , and

  CSM-related portals

  .
• Good understanding of

  data models

  ,

  CMDB

  , and

  customer account management

  .
• Familiarity with Agile development methodologies.
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA) required; CSM Implementation Specialist preferred.

Preferred Qualifications:

• Experience in integrating ServiceNow CSM with external CRM/ERP tools.
• Exposure to ITSM, ITOM, other ServiceNow modules is a plus.
• Knowledge of Virtual Agent, Predictive Intelligence, and Performance Analytics.