ServiceNow Architect

Requirements

ServiceNow Architect / Consultant

ServiceNow HR Service Delivery (HRSD)

IT Service Management (ITSM)

Key Responsibilities

• Implementation & Customization: Lead the implementation and configuration of ServiceNow HRSD and ITSM modules, including Incident, Change, Problem, Knowledge, Case, and Employee Center. Build and optimize flows and integrations to meet business requirements.
• Solution Design: Architect and design scalable ServiceNow solutions and custom scoped applications to support enterprise HR and IT operations, ensuring adherence to best practices and governance standards.
• Development & Scripting: Develop custom workflows, UI policies, client/server scripts, and business rules using GlideRecord, GlideSystem, and ServiceNow scripting APIs.
• Integration Management: Design and build integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and other middleware tools.
• Project Leadership: Lead cross-functional ServiceNow projects from inception to delivery, ensuring adherence to timelines, quality, and performance standards. Mentor junior developers and guide offshore teams on ServiceNow best practices.
• Process Optimization: Evaluate existing business processes and identify automation opportunities using Flow Designer, Workflow Editor, and Service Catalog. Ensure consistent user experience across modules.
• Collaboration & Stakeholder Management: Work closely with HR, IT, and business leaders to translate business goals into technical requirements. Conduct workshops, requirement sessions, and technical reviews.
• Agile Methodology: Participate in Agile ceremonies, sprint planning, and backlog prioritization to deliver continuous improvement in ServiceNow capabilities.
• Compliance & Documentation: Maintain detailed documentation of configurations, integrations, and changes. Ensure compliance with data security, audit, and governance standards.
  

Required Skills And Experience

• Experience: 10+ years of overall IT experience, with at least 7+ years of strong hands-on experience in ServiceNow development, customization, and administration.
• Modules: Expertise in HRSD and ITSM, with proven success in delivering scoped applications and enterprise integrations.
• Technical Skills: Proficiency in JavaScript, GlideRecord, GlideSystem, Flow Designer, and REST/SOAP API integrations.
• Certifications:
• ServiceNow Certified System Administrator (CSA) - Mandatory
• Certified Implementation Specialist (CIS) - HRSD or ITSM preferred
• Additional certifications such as CAD (Application Developer) are advantageous.
• Soft Skills: Strong analytical, communication, and problem-solving skills. Proven ability to manage client interactions, lead teams, and deliver results in fast-paced environments.
• Methodology: Experience with Agile / Scrum development frameworks and modern CI/CD practices for ServiceNow