Total Exp- 5+ years Relevant Exp- 4+ years Shift- General Roles & Responsbilities (Mandatory skills) Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.
Total Experience-5 Years Relevant Experience- 3 years Detailed Roles & Responsibilities Requirements gathering Solution Design Impact assessment on new solutions configuration changes Configuring scripts Configuring the catalog forms and workflows Build integrations System integration testing and unit testing UAT support Production rollout and verification Implementing automations
ServiceNow Architect Skillset Requirements Must Have Create and implement intricate business requirements within the ServiceNow platform. Possess a comprehensive understanding of ServiceNow and demonstrate a track record of delivering solutions using ServiceNow development best practices. Proficiency across all ServiceNow components including but not limited to Client Script, Business Rules, UI Actions, UI flows, Integration Hub, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, and Email Notifications. Work experience in an Agile environment utilizing SCRUM methodology. Demonstrate advanced analytical skills and problem-solving abilities, with the capacity to manage multiple tasks and priorities effectively. Exceptional written and verbal communication skills are essential; ability to work autonomously on JIRA stories. A minimum of 5 years of development experience in ServiceNow is required. Candidates should have hands-on experience in multiple modules such as CSM, ITSM, Service Portal, and Virtual Agent. Nice to Have Candidate have experience working on all of the modules – Gen AI, Agentic AI, Service Portal, Virtual Agent and complex integrations. 8+ years of working experience on ServiceNow development experience
You should have a total of 5+ years of experience with at least 4 years of relevant experience. The shift for this position is general. Your main responsibility will be leading end-to-end ServiceNow ITOM implementations, which includes CMDB design, Discovery configuration, and Service Mapping. You should have hands-on experience with the ServiceNow ITOM suite and a strong knowledge of MID Server deployment, configuration, and troubleshooting. Expertise in CI identification, classification, and relationship mapping is essential. Additionally, you will need experience with scripting and automation within ServiceNow for CMDB data management. A solid understanding of network, server (Windows/Linux), storage, networking, and virtualization technologies relevant to discovery processes is required. You will be responsible for troubleshooting and resolving discovery and service map issues in collaboration with vendors and technical SMEs. Monitoring CMDB health, deduplicating CI data, and implementing data transformation scripts to maintain data accuracy and integrity are also part of the role. Developing and maintaining service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies is crucial. Producing and maintaining comprehensive technical and process documentation, as well as conducting training sessions for business and technical stakeholders, will be part of your responsibilities. Furthermore, driving continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards with a KPI greater than 99% is expected from you.,
Total Experience-6+ years Relevant experience- 4+ years Detailed JD Manage and maintain the ServiceNow ITSM applications and modules, including Incident, Problem, Change, and Service Catalog. Provide technical support and troubleshooting for users, resolving platform issues. Monitor system performance, availability, and user experience. Configuration and Customization: Configure and customize ServiceNow modules to align with business requirements and processes. Develop and maintain workflows, business rules, and notifications to improve efficiency. Create custom reports and dashboards for stakeholders. System Upgrades and Maintenance: Participate in system upgrades, enhancements, and new functionality releases to ensure a smooth transition. Regularly review and implement best practices for ServiceNow administration. User Management: Manage user access and roles within the ServiceNow instance, ensuring appropriate permissions and security controls. Conduct training sessions for users and provide documentation for system usage. Collaboration: Work collaboratively with IT teams, including DevOps, to ensure integration of ServiceNow with other tools and systems. Liaise with stakeholders to gather requirements for new features and enhancements. Reporting and Analytics: Generate and analyze reports to track IT services performance and identify areas for improvement. Use data-driven insights to make recommendations for service enhancements
Job Description ServiceNow Developer Total Experience-6+ years Relevant experience- 4+ years Developer Detailed JD: Design, develop, and implement ServiceNow applications and modules based on business requirements. Conduct code reviews to ensure quality and compliance with coding standards, providing constructive feedback to team members. Create and manage ServiceNow workflows, business rules, and user interface policies. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues promptly to maintain operational efficiency. Stay updated with the latest ServiceNow features and best practices, recommending improvements. Participate in the development of technical documentation, including design specifications and user guides. Assist in the administration of the ServiceNow platform, monitoring performance, and making necessary adjustments.
Total Experience- 4+ years Detailed JD Relevant experience- 3 years Testing and Quality Assurance: Develop and execute test plans, test cases, and test scripts for ServiceNow ITSM modules, such as Incident, Problem, Change, Request, and CMDB. Defect Identification and Tracking: Identify, document, and track defects using test management tools like JIRA or HP ALM. Validation and Verification: Validate workflows, business rules, and UI policies to ensure alignment with requirements. Collaboration and Troubleshooting: Collaborate with developers, business analysts, and stakeholders to troubleshoot and resolve issues. Automated Testing: Leverage automated testing tools like ServiceNow's Automated Test Framework (ATF) or Selenium for test execution . Mandatory Skills ServiceNow Knowledge: Strong understanding of ITSM processes and workflows, as well as experience with ServiceNow modules. Testing Skills: Experience with test automation using ATF, Selenium, or other tools. Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to evaluate constraints, risks, and dependencies. Communication Skills: Excellent written and verbal communication skills. Certifications: CSA, ITIL Desired Skills Agile Methodologies: Experience with Agile development methodologies. API Testing: Knowledge of API testing using tools like Postman. JavaScript: Familiarity with JavaScript for scripting and automation .
ServiceNow Architect – CSM (Pre-Sales & Post-Sales) Location: Mohali, India | Full-time, On-site Shift: 4 pm-1 am Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management. Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals. Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions. Ensure alignment of architecture with enterprise standards, scalability, and compliance. Pre-Sales Enablement Collaborate with sales and solution teams to demonstrate CSM capabilities to clients. Translate business requirements into solution blueprints across the customer lifecycle. Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases. Post-Sales Delivery Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality. Guide delivery teams on workflows, data models, integrations, and security design. Act as an escalation point for complex technical issues during post-sales delivery. Collaboration & Leadership Partner with client architects, technical leads, and internal cross-functional teams. Provide thought leadership in designing customer engagement workflows end-to-end. Mentor developers and junior architects, building a strong CSM capability within the team. Qualifications Technical Expertise Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules. Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations. Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus. Certifications (preferred/must-have) ServiceNow Certified Technical Architect (CTA) or equivalent experience. Certified Implementation Specialist – CSM (CIS-CSM). ServiceNow CSA (System Administrator). Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt). Other Skills 8+ years in ServiceNow, with at least 3+ years as an Architect. Strong communication, consulting, and stakeholder management skills. Ability to bridge business requirements with technical execution. Degree in Computer Science, Engineering, or related field. Why Join Us Lead enterprise-scale CSM implementations with focus on customer lifecycle transformation. Opportunity to design end-to-end architectures spanning pre-sales, onboarding, support, and renewals. Work directly with leadership and global clients to drive innovation in customer experience.
ServiceNow Architect CSM (Pre-Sales & Post-Sales) Location: Mohali, India | Full-time, On-site Shift: 4 pm-1 am Role Overview We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management. Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals. Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions. Ensure alignment of architecture with enterprise standards, scalability, and compliance. Pre-Sales Enablement Collaborate with sales and solution teams to demonstrate CSM capabilities to clients. Translate business requirements into solution blueprints across the customer lifecycle. Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases. Post-Sales Delivery Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality. Guide delivery teams on workflows, data models, integrations, and security design. Act as an escalation point for complex technical issues during post-sales delivery. Collaboration & Leadership Partner with client architects, technical leads, and internal cross-functional teams. Provide thought leadership in designing customer engagement workflows end-to-end. Mentor developers and junior architects, building a strong CSM capability within the team. Qualifications Technical Expertise Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules. Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations. Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus. Certifications (preferred/must-have) ServiceNow Certified Technical Architect (CTA) or equivalent experience. Certified Implementation Specialist CSM (CIS-CSM). ServiceNow CSA (System Administrator). Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt). Other Skills 8+ years in ServiceNow, with at least 3+ years as an Architect. Strong communication, consulting, and stakeholder management skills. Ability to bridge business requirements with technical execution. Degree in Computer Science, Engineering, or related field. Why Join Us Lead enterprise-scale CSM implementations with focus on customer lifecycle transformation. Opportunity to design end-to-end architectures spanning pre-sales, onboarding, support, and renewals. Work directly with leadership and global clients to drive innovation in customer experience.