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Service Manager

Service Manager

Livguard

10 years

0 Lacs

Gurugram Haryana India

Posted:7 hours ago| Platform:

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Skills Required

service finance logistics management crm sap excel power compliance monitoring transportation negotiation verification communication inventory invoicing coordination effectiveness reconciliation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirement:

Position – Manager P2P for Core Business.

Location : Gurgaon

Experience : 10+ Years service Management

Minimum 2 years experience as ESS-SM.

Qualification: MBA Finance / B-Com

Essential skills:

B2B Customer Service Management
Good Knowledge on Logistics Management
Distributor Interaction
Interpersonal skills and relationship management
Computer Savvy – CRM & SAP Experience. Excel and Power Points
Team Handling
Target Driven
Four-Wheeler Driving

Job responsibility:

P2P Pendency Management.
Compliance Management.
Monitoring service standards and implementation of service policy & Procedure.
Monitoring of TAT2.
Transportation cost Negotiation.
Service Transporter Management.
Transporter bill verification
Regular communication with Customer.
Inventory & Invoicing Reconciliation.
Coordination between Sales, SCM, Commercial and HO for Closure of complaints , settlement of Approved warranty claims.
Day to day monitoring of service team and Call Pendency.
NPS / C-SAT feedback from all Customers and their Franchisee.
P2P Service Bench Marking.
Cost Effectiveness & Efficient Team Management .
SLA Breach Penalty Reconciliation.

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