Municpio de Vale do Sol

As a Service Manager, your role involves overseeing the daily operations of the service department to ensure excellent customer service, efficient workflow, and effective team management. You will be responsible for managing service staff, resolving customer concerns, and aligning service goals with organizational objectives. Collaboration with other departments is essential to optimize service delivery, customer satisfaction, and profitability. Key Responsibilities: - Manage and supervise service staff by handling scheduling, training, and performance management. - Address customer inquiries, concerns, and complaints promptly to maintain high levels of customer satisfaction. - Develop and implement service standards, policies, and procedures to enhance service quality. - Monitor department performance metrics, prepare reports for senior management, and coordinate with sales, operations, and technical teams for smooth service delivery. - Efficiently manage budgets, expenses, and resources while handling escalated service issues and providing effective solutions. - Support continuous improvement initiatives to elevate the customer experience and ensure compliance with company policies, industry regulations, and safety standards. - Foster a positive, team-oriented work environment to encourage collaboration and productivity. Qualifications: - Bachelor's degree in Business Administration, Management, or a related field is preferred. - 3-5 years of experience in service management or customer service leadership. - Strong leadership, organizational, and communication skills are essential. - Proven ability to manage teams, resolve conflicts effectively, and analyze data for performance reporting. - Knowledge of customer service practices, business operations, and industry standards is required. Note: The compensation and benefits package for this role includes an annual salary range of $65,000 - $100,000, which varies based on industry and location. Additional benefits may comprise health insurance, retirement plans (401k), performance bonuses, paid time off, and career development opportunities.,