Service Manager

Job Title: Service Manager – BMW Lutyens Motorrad

Location: Delhi, India
Industry: Premium Automotive – BMW Motorrad
Employment Type: Full-Time
Experience: 3+ years in automotive service, preferably premium/luxury brands
Reports To: General Manager / Dealer Principal

About BMW Lutyens Motorrad

BMW Lutyens Motorrad is a flagship dealership for BMW Motorcycles in India, representing performance, precision, and premium service. We cater to discerning motorcycle enthusiasts who expect not just high-performance machines, but a premium ownership experience. Our service department is the backbone of this promise.

Role Overview

As the Service Manager, you will lead the after-sales service operations of BMW Motorrad with a focus on customer satisfaction, operational efficiency, and brand standards compliance. You will ensure that every touchpoint – from vehicle intake to delivery – reflects the BMW Motorrad ownership philosophy.

Key Responsibilities

• Oversee day-to-day service center operations, ensuring smooth workflow and timely delivery of motorcycles.
• Drive exceptional customer experience by handling escalations, ensuring quick turnarounds, and maintaining transparency with customers.
• Lead and motivate a team of technicians, service advisors, and support staff to achieve performance targets.
• Conduct regular training to ensure adherence to BMW AG service processes, diagnostics, and repair protocols.
• Monitor service KPIs: TAT, CSI scores, warranty claims, parts usage, and technician productivity.
• Maintain inventory and coordinate with the parts department to ensure availability of genuine BMW parts.
• Ensure compliance with BMW Motorrad global standards, including periodic audits and dealer evaluations.
• Work closely with the sales and marketing teams to support after-sales promotions and customer retention programs.
• Manage customer follow-ups, service reminders, and proactive maintenance notifications.

Key Requirements

3+ years of experience in automotive service management, preferably with luxury or premium 2-wheeler/4-wheeler brands (e.g., BMW, Ducati, Harley-Davidson, Mercedes-Benz, Audi, etc.)

• Bachelor’s degree in Mechanical/Automobile Engineering or Business; MBA preferred.
• Strong knowledge of diagnostics, workshop management software (DMS), and modern motorcycle technologies.
• Excellent communication skills – must be comfortable interacting with high-end clients and brand partners.
• Proven leadership skills – capable of leading cross-functional service teams and improving KPIs.
• High attention to detail and quality, with a passion for riding culture and the BMW Motorrad brand.

What We Offer

• Competitive compensation and performance incentives
• Training and certification under BMW Motorrad Academy India
• Opportunity to work with one of the world’s most iconic premium motorcycle brands
• Exposure to high-profile clientele and luxury service management

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person