Service Delivery Ops Team Lead

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Written and verbal communication Education:
• BA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience. Work Experience:
• Minimum 7- 8 years of working experience in training design and development
• Practical training/learning industry experience
• Experience in managing a team of 2-3 people
• Basic project management experience
• Critical Thinking
• Problem Management o Basic knowledge of project management tools including workplanning and resource scheduling o Experience in working with global clients utilizing a consultative approach o Experience with developing training solutions for global audience; adjusting materials based on cultural needs, regional constraints and localization or translation considerations Roles and Responsibilities:
• Prepare design documents that meet business requirementsoConduct audience and needs analyses to confirm appropriateness of learning objectives (as required). oPresent course/curriculum designs to stakeholders and/or Subject Matter Experts (SMEs) to gather inputs and finalize.oFacilitate content gathering from SMEs to create course designs.oIdentify learning objectives based on business drivers and performance goals; map course content to appropriate learning objectives.oCreate mockups/prototypes to support design, ideation (as needed).
• Manage the training development cycleoCreate detailed workplan based on budget and resource plan.oSet expectations with the team regarding budget and course schedule.oManage development of course content and facilitate media requirements according to project workplan and schedule.oReview training deliverables for:?completeness,structure,instructional approach, and visualization ?writing style, compliance to standards, language and grammar?functionality and usability (eLearning builds) oManage work effort of team members to maintain scope.oCoordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams. oManage communication with client and other stakeholders through the duration of dev. life cycle. Manage team membersoProvide coaching to team members on process, quality metrics and individual development areas.oReport status, identify potential risks and recommendations for mitigation.oProvide regular feedback on team performance, suggest action items.Knowledge/Skills Requirements:o Solid knowledge of instructional design techniques, adult learning theory, and web-based development tools ?Ability to create high level and detailed designs.?Extensive experience in at least two or more instructional approaches (web-based, instructor-led, or virtual instructor-led training)?Experience in designing digital learning approaches(videos, micro learning, simulations, gamified learning) oStrong written communication skills including:?Working knowledge of editorial requirements?Language and Grammar ?Attention to detail to ensure qualityo Strong oral communication skills?Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement.oExtensive experience with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oProficiency in Microsoft Office (Word,PowerPoint,Excel,and MS Project)oExperience in managing a team size of 2-3 people