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Accenture in India
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Service Delivery Ops Team Lead

Service Delivery Ops Team Lead

Accenture in India

7 years

0 Lacs

Greater Chennai Area

Posted:1 day ago| Platform:

Apply

Skills Required

service management strategy consulting technology network power compliance model data design risk testing regulations lending multitasking chat analyze analytics analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

AML fraud mgmt. - Financial Crime & Fraud Management

Designation:

Service Delivery Ops Team Lead

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model – powered by data, intelligent technologies and talent Looking for someone with AML and Fraud mgmt experience. Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.

What are we looking for?

Written and verbal communication
In-depth knowledge about Fraud investigation, Fraud Detection, Dispute, Chargebacks.
Advanced Proficiency required in English Language for comprehension (B2 EN prerequisite)
Analyzing risk events or alerts from the perspective of Fraud Investigation and Card Testing, anti-money laundering, terrorist financing and KYC
Knowledge of regulations like banking secrecy act, USA Patriot Act, Truth in Lending Act and knowledge of Banking regulations (Reg Z)
5+ years minimum experience in working in Fraud Investigation, Fraud Detection, Chargebacks & Disputes
Minimum 2 years of experience leading Enterprise Fraud Operations
Prior experience of managing pilot card operations would be an added advantage
Proficiency in multitasking and managing multiple chat conversations simultaneously.
Strong sense of responsibility and accountability for providing top-notch customer experiences.
Provide clear and actionable recommendations to enhance both user experience and compliance
Fraud Risk Management
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Demonstrated ability to work independently and make complex investigation decisions
Ability to establish strong client relationship
Excellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisions
Self-disciplined, diligent, proactive and detail oriented.
Preferred experience in customer handling, end-user interactions through chats, emails, etc
Availability to work flexible hours, including evenings, weekends, and holidays.
People and Conflict Management skill with data analytics skill
Client and Internal stake holder management Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create new solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on new assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts

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Service Delivery Ops Team Lead