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Accenture in India
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Service Delivery Ops Team Lead

Service Delivery Ops Team Lead

Accenture in India

7 - 11 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:3 days ago| Platform:

Apply

Skills Required

service development learning strategy consulting technology network power planning management training support resolve effectiveness communication leadership analyze coaching estimating scheduling enrollment evaluation analysis triage analytics architecture escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Talent Development - Learning Delivery Operations

Designation:

Service Delivery Ops Team Lead

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Planning and event management Designing, planning and implementing small to medium tailored training programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the program and/or training session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Supervision, Relationship Management, Financial Management and Materials Management. The DSM Specialist seeks guidance as needed from DSM Senior Leads and Managers. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for?

Written and verbal communication Education
Bachelor’s Degree Work Experience
Minimum 4 years of training experience
Minimum of 2 years of experience of client relationship management
Minimum of 2 years of experience of scope management
6 - 8 years business experience with similar background
Critical Thinking, Problem Management
Project management skills (Planning & Organizing)
Working independently, accountable for deadlines, able to escalate if necessary
Comfortable with ambiguity, able to provide advice and guidance when direction is not well defined
Confidence/assured working with client leadership and delivering difficult messages
Ability to prioritize conflicting requirements
Ability to gather, analyze and formulate conclusions on data
People management skills (Coaching, listening, giving direction)
Cost estimating and financial analysis
Strong written and verbal communication skills
English language proficiency required
Multi-cultural awareness
Event planning experience
Initiative and bias for action
Critical thinking / problem solving skills
Conflict resolution, facilitation, negotiation
Good time management skills
Assist with developing and documenting cross region scheduling processes
Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead
Provide input to budget and manage costs to operate within budget guidelines Roles and Responsibilities:
Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs
Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan
Conduct interviews with facilitators to assess their qualifications and expertise,and subsequently assign them to appropriate workshops based on their skillsets and experience
Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators,equipping them with the necessary knowledge and tools to effectively deliver workshops
Collaborate with the scheduling team to ensure that all session details,including session loading,enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS)
Collaborate with Business Partner and Stakeholders to retrieve session nominations
Manage session fill rate and handle ad hoc requests,collaborate with regional business partner,and take appropriate actions within cancellation window
Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery
Regular meetings with Business Partners (BP) to review the demand file and ensure alignment with session objectives and timelines
Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback
Conduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessions
Collaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reports
Manage the scheduling of stakeholder or client meetings to evaluate the progress of their sessions
Work with Delivery teams/BI/DSM to maintain accurate course,instructor,and facility information
Collaborate closely with the Learning Architecture team to fully understand course requirements and ensure their successful implementation in session delivery
Work with,BI,Capability leads to create viable cost-effective schedules and programs to agreed guidelines
Act as first point of contact for escalation of client and operational issues for assigned region
Pro-actively escalate potential serious/high-level issues to Global Scheduling Lead
Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
Challenge established practice and processes to raise scheduling

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Service Delivery Ops Team Lead