Senior Voip Engineer

Avaya Voice Engineer / UC Architect

Experience: 7+ Years

Location: Hyderabad

Notice period: Immediate

Key Responsibilities:

• Design, deploy, and manage enterprise Avaya environments including:

• Avaya Aura Communication Manager

• Session Manager

• System Manager

• Avaya Messaging / Modular Messaging

• Avaya SBCs / Session Border Controllers

• Contact Center / AACC / CMS (if applicable)

• Voice architecture design reviews and implement best practices across global sites.
• Manage high-availability voice systems, disaster recovery planning, and failover configurations.
• Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).
• Provide high-level support and root cause analysis for critical incidents and escalations.
• Mentor junior engineers and guide the internal voice support team.
• Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.
• Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.
• Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.
• Avaya system migrations, software upgrades, and hardware refresh projects.
• Ensure compliance with enterprise security, change management, and operational policies.

Required Skills & Qualifications:

• Hands-on experience with

  Avaya enterprise telephony platforms

  .
• Deep expertise in

  Avaya Aura suite

  including CM, SM, SMGR, AM, and associated solutions.
• Strong experience with

  SIP architecture, SBCs, trunking

  , and network voice routing.
• Advanced troubleshooting and diagnostics skills using Avaya tools (SAT, ASA, traceSM, etc.).
• In-depth knowledge of

  voicemail, EC500

  , DID provisioning, call flow design, and

  EVM configurations

  .
• Experience integrating with Microsoft Active Directory, LDAP, and other enterprise services.
• Ability to lead cross-functional technical discussions and influence architecture decisions.

• Avaya Certified Support Specialist (ACSS)

  or

  Avaya Certified Implementation Specialist (ACIS)

  certifications highly preferred.
• Strong documentation, planning.
• Experience with tools like Wireshark, Avaya One-X, System Platform, and Communication Manager CLI.

Preferred Qualifications:

• Familiarity with

  Avaya Contact Center (AACC/AES)

  , workforce optimization tools, or recording systems.