FutureHive Systems

We are currently hiring for the following positions. Interested candidates may send their resumes to neelam@futurehives.com Required Skills 5+ years of hands-on experience with Cisco WxCCE in an enterprise setting. Proven experience building and supporting Visual IVR solutions. Deep knowledge of Cisco Voice Portal (CVP) and ICM scripting. Strong understanding of call routing logic, queue management, and IVR design. Experience with the WxCCE Admin Portal for system configuration and user management. Ability to diagnose and resolve complex contact center issues in real-time. Nice to Have Integration experience with Google Contact Center AI (CCAI CX) for speech recognition and conversational IVR (Google Dialogflow CX). Working knowledge of PCCE (Packaged CCE) and hybrid deployment models. Familiarity with REST APIs for CRM or third-party platform integrations. Location : Remote