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FutureHive Systems
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Senior Voip Engineer

Senior Voip Engineer

FutureHive Systems

5 years

0 Lacs

Karnataka India

Posted:1 month ago| Platform:

Apply

Skills Required

voip cisco visual portal routing logic management configuration resolve integration ai recognition dialogflow deployment rest crm

Work Mode

Remote

Job Type

Full Time

Job Description

We are currently hiring for the following positions. Interested candidates may send their resumes to neelam@futurehives.com

Required Skills

5+ years of hands-on experience with Cisco WxCCE in an enterprise setting.

Proven experience building and supporting Visual IVR solutions.

Deep knowledge of Cisco Voice Portal (CVP) and ICM scripting.

Strong understanding of call routing logic, queue management, and IVR design.

Experience with the WxCCE Admin Portal for system configuration and user management.

Ability to diagnose and resolve complex contact center issues in real-time.

Nice to Have

Integration experience with Google Contact Center AI (CCAI CX) for speech recognition and conversational IVR (Google Dialogflow CX).

Working knowledge of PCCE (Packaged CCE) and hybrid deployment models.

Familiarity with REST APIs for CRM or third-party platform integrations.

Location : Remote

More Jobs at FutureHive Systems

Senior Voip Engineer

Karnataka, India

5.0 - 5.0 yrs

Salary: Not disclosed

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FutureHive Systems

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Senior Voip Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Required Skills

5+ years of hands-on experience with Cisco WxCCE in an enterprise setting.

Proven experience building and supporting Visual IVR solutions.

Deep knowledge of Cisco Voice Portal (CVP) and ICM scripting.

Strong understanding of call routing logic, queue management, and IVR design.

Experience with the WxCCE Admin Portal for system configuration and user management.

Ability to diagnose and resolve complex contact center issues in real-time.

Nice to Have

Integration experience with Google Contact Center AI (CCAI CX) for speech recognition and conversational IVR (Google Dialogflow CX).

Working knowledge of PCCE (Packaged CCE) and hybrid deployment models.

Familiarity with REST APIs for CRM or third-party platform integrations.

Location : Remote

More Jobs at FutureHive Systems