Senior UX Designer

DESCRIPTION

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
The Amazon Business User Experience team champions the business customer in the Amazon Marketplace and supports procurement elements for Amazon Business customers. Areas that a Senior UX Designer will support include partnering with cross-functional stakeholders to deliver costumer-centric solutions for admins involved in business procurement for all sizes of businesses. You will work with the foundational services team to enhance the account management tools in the account setup and configuration space. A Senior UX Designer in this organization works on the strategic and tactical. They determine the strategy and where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence. This role needs to be capable of operating autonomously in partnering with product stakeholders from the enterprise account management team to research, define requirements and realize solutions for complex problems across the end-to-end account admins experience. This role will be instrumental in defining the agentic experiences leveraging latest AI technologies. Key job responsibilities The Senior UX Designer's role is to facilitate and define product requirements, and technical feasibility. They will be expected to pull insights, guide product stakeholders into design exercises and activities to shape and prioritize user stories ahead of designing solutions. This role must be able to recognize risks and effectively communicate and escalate issues that may impact the customer experience, then help to arrive at solutions that are acceptable to cross-functional stakeholders - be it peers or skip-level. This role is a key contributor to generating design documents that succinctly communicate recommendations, limitations, trade-offs and product direction. This role will be instrumental in helping to inform and shape product roadmaps, business goals, objectives and metrics that all add customer value. A day in the life The Senior UX Designer is a vocal advocate for the customer. This role operates as an ambassador for best practices, and will be a highly visible team player through their ability to pull stakeholders together to collaborate. As a Senior UX designer, this role will be lead design, conduct retros & research that can influence engineering team decisions to enable optimal solutions for our customers.

BASIC QUALIFICATIONS

• 7+ years of design experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
• Experience in delivering design solutions for projects of large scope and complexity
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change
• Experience in ownership of projects and communicating timelines and executing independently
• Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar

PREFERRED QUALIFICATIONS

• Experience applying scrum to visual or UX design processes
• Master's degree in design, human-computer interaction (HCI), or Associate's degree or above
• Experience in B2B, high-tech products/services preferred
• Experience developing, deploying and managing AI products at scale