- 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Six Sigma Black Belt Certification Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Hyderabad, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession. Key job responsibilities Strategic Leadership • Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements. • Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals Operational Excellence • Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA) • Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives. • Analyze key process indicators to identify optimization opportunities. • Conduct Gemba Walks to generate improvement ideas. Conduct prioritization sessions with stakeholders to align projects and priorities. Project Management • Guide projects to successful completion through the DMAIC methodology leading or mentorship. • Track and deliver measurable business benefits • Develop and execute site-wide communication strategies Development & Culture • Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies • Foster continuous improvement culture through coaching Problem Solving • Resolve systemic process barriers • Design solutions for complex operational challenges • Prioritize projects based on business impact A day in the life - Mentor Lean / six sigma Belt project and small improvement projects. - Lead impactful belt projects. - Deliver Lean / Six Sigma trainings. - Identify new process improvement opportunities. - Conduct Gemba Walks to identify process pain points and potential new projects. - Connects with leaders to align priorities and to identify process improvement needs About the team FGBS ACES, established in 2011, is comprised of 59 process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh. 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Six Sigma Black Belt Certification Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Hyderabad, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession. Key job responsibilities Strategic Leadership • Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements. • Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals Operational Excellence • Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA) • Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives. • Analyze key process indicators to identify optimization opportunities. • Conduct Gemba Walks to generate improvement ideas. Conduct prioritization sessions with stakeholders to align projects and priorities. Project Management • Guide projects to successful completion through the DMAIC methodology leading or mentorship. • Track and deliver measurable business benefits • Develop and execute site-wide communication strategies Development & Culture • Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies • Foster continuous improvement culture through coaching Problem Solving • Resolve systemic process barriers • Design solutions for complex operational challenges • Prioritize projects based on business impact A day in the life - Mentor Lean / six sigma Belt project and small improvement projects. - Lead impactful belt projects. - Deliver Lean / Six Sigma trainings. - Identify new process improvement opportunities. - Conduct Gemba Walks to identify process pain points and potential new projects. - Connects with leaders to align priorities and to identify process improvement needs About the team FGBS ACES, established in 2011, is comprised of 59 process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh. 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of program or project management experience - * Bachelor's degree in Business Administration, Management, or related field - * 5+ years of experience in program management, event management, or executive support roles - * Proven experience in stakeholder management and cross-functional coordination - * Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint - * Experience in budget tracking and reporting - * Excellent organizational and time management skills - * Strong written and verbal communication skills in English We are seeking a Program Manager who will act as a key liaison for executive and senior leadership, playing a pivotal role in driving high-impact initiatives and ensuring smooth execution of strategic programs. You will be responsible for planning and coordinating Executive visits to Hyderabad, including Operational and Long-Term Planning sessions, as well as managing offsites and quarterly all-hands meetings across technical and non-technical teams. Key job responsibilities * Drive end-to-end execution of executive visits and offsite events for senior leadership * Manage and coordinate quarterly all-hands meetings and team events * Lead the planning and execution of employee engagement initiatives including sports events, Global Month of Volunteering, career week, and festival celebrations * Own head count tracking and position id (PID) management across multiple cost centers, ensuring accurate reporting to regional stakeholders A day in the life We are seeking a Program Manager who will act as a key liaison for executive and senior leadership, playing a pivotal role in driving high-impact initiatives and ensuring smooth execution of strategic programs. You will be responsible for planning and coordinating Executive visits to Hyderabad, including Operational and Long-Term Planning sessions, as well as managing offsites and quarterly all-hands meetings across technical and non-technical teams. In this role, you will analyze engagement data and program metrics to identify trends and propose scalable solutions that enhance organizational culture, operational efficiency, and leadership visibility. You will partner closely with cross-functional stakeholders—including tech and non-tech leaders. You will manage a diverse portfolio of initiatives including employee engagement (e.g., sports, volunteering, festivals), BIS/PID tracking across 8+ cost centers, seat and resource library management, and recognition programs. You will build and maintain operational dashboards to identify improvement areas and drive program effectiveness. About the team International 3P SX & Fulfillment team is revolutionizing global e-commerce for thousands of entrepreneurs and businesses. We develop cutting-edge solutions that enable sellers to scale their businesses across multiple international marketplaces seamlessly, optimize their operations through intelligent automation, navigate complex cross-border selling challenges with innovative tools and streamlined solutions that transform local businesses into global enterprises. If you are passionate about building scalable, innovative solutions that democratize global trade, we want to hear from you. The International 3P SX & Fulfillment team is seeking a dynamic and organized professional to join our team in Hyderabad. This role offers an exciting opportunity to work with a diverse, global organization and contribute to the success of cross-functional initiatives across multiple regions. Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document * Previous experience in supporting senior executives in a multinational organization * Track record of successfully managing multiple large-scale events * Experience in facilities management or space planning * Demonstrated ability to work in a fast-paced, dynamic environment * Experience in creating and maintaining documentation and process workflows * Knowledge of corporate rewards and recognition programs * Ability to work flexible hours to accommodate global stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. - Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. - Work on real-time tickets related to schedule change request, non-production request and associate profile change request. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. - Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. Proven expertise knowledge with NICE IEX Advanced skills using Microsoft Excel in a business environment Ability to prioritize and meet tight deadlines Analytical with attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. - Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. - Work on real-time tickets related to schedule change request, non-production request and associate profile change request. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. - Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. Proven expertise knowledge with NICE IEX Advanced skills using Microsoft Excel in a business environment Ability to prioritize and meet tight deadlines Analytical with attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience Amazon's Last Mile Analytics & Quality (LMAQ) Maps team is building data-driven solutions to power the Last Mile delivery network that will serve hundreds of millions of customers worldwide. The Analytics team develops systems that model and optimize delivery operations through complex navigation and mapping datasets. The team specializes in processing and analyzing large-scale map and routing data across global markets. We work cross-functionally to seamlessly analyze and enhance last mile delivery network efficiency and service quality through sophisticated data processing pipelines. Our team is seeking a passionate and data-driven Business Analyst with experience in handling large-scale datasets to lead our efforts in enhancing driver experience and operational efficiency through advanced business analytics. This role is inherently cross-functional- you will work closely with engineering, operations, product teams and other stakeholders on last mile delivery challenges. Through close collaboration and by conducting analysis using statistical techniques and data visualizations, you will drive these challenges to resolution. The ideal candidate has a background in business analytics, experience with large-scale data processing, logistics understanding, project management skills, and a strong customer-centric approach to drive improvements in last-mile delivery. This job will require strong communication skills while having the ability to work independently in an evolving environment. Passion and drive for customer service is a must. Key job responsibilities • Analyze complex business problems and develop data-driven solutions using SQL, Python, or R • Handle and analyze large-scale navigation datasets, map datasets and map attributes • Run and automate ETL jobs for processing and integrating large scale datasets • Implement quality control measures for navigation and mapping data • Develop dashboards and reports using tools like Tableau/PowerBI to track key performance metrics • Perform statistical analysis and create predictive models • Design and implement data quality checks and validation processes • Collaborate with stakeholders to identify business needs and opportunities • Lead process improvement initiatives • Translate business requirements into technical specifications • Present findings and recommendations to leadership Experience in Amazon Redshift and other AWS technologies Experience using databases with a large-scale data set Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages Experience writing business requirements documents, functional specifications, and use cases Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Healthcare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management. As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Charge Capture Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team, the Charge Capture Specialist is responsible for claim submission, following system coding edits, the daily/weekly reconciliation of billing service tickets, and maintaining spreadsheets. This position involves communicating with our facilities on a regular basis and meeting important deadlines. It requires detail, focus, accuracy, speed, timeliness, and computer competency. It’s easier to learn, model, practice, invent for our customers and strengthen our culture when we’re in the office together most of the time and surrounded by our colleagues. Thus, Amazon practices a global 5 days Work Key job responsibilities • Ensuring accurate and timely charge-entry/claim submission; consistent in performance and delivery of daily goals. • Maintaining service line agreements and accuracy goals. • Working Local Edit Errors - system edits that require something to be corrected on the claim prior to submission. • Working Missing Encounters - encounters where an appointment has been checked out but for which no billing ticket was received. • Working Orphaned Orders - orders that have been fulfilled but for which no billing ticket has been received. • Troubleshooting and escalating routine system related issues when appropriate. • Independently identifies areas of operational opportunity. Prioritizes using analysis and investigation, presents recommendations and drive implementation by collaborating with cross functional teams. • Reviews and recommends changes to policies and procedures to improve Accounts Receivables processes. • Acts as the Voice of the Customer by acting and reporting on observed areas for improvement. • Participates in the development of training materials and quality assurance programs. • Adheres to charge capture productivity standards as set by leadership. 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in accounting and commerce (B. Com) - • Minimum 4+ years of employment in a primary healthcare setting with 2+ years experience in insurance accounts receivables or cash posting setting - • Experience working in shared services environment with productivity targets - • Exposure to US healthcare and insurance landscape - • Experience with Medicare preferred - • Exceptional communication and interpersonal skills - • A proven track record of seeing projects through to completion, thorough follow through, and an ability to work independently with a strong attention to detail - • Proven ability to solve complex problems - • Driven to ask questions and find solutions - • Understanding of basic accounting principles and receivables management - • Proven ability to adhere to policies and procedures, as defined by leadership The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Healthcare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management. As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Cash Posting Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team, you will focus on ensuring that patient accounts are reconciled in an accurate and timely manner. This will result in a stellar patient billing experience while maintaining internal service level agreements and meeting the goals of your team. It’s easier to learn, model, practice, invent for our customers and strengthen our culture when we’re in the office together most of the time and surrounded by our colleagues. Thus, Amazon practices a global 3 days Work from office policy currently which will be 5 days from 1st January 2025 and our office is located in Gachibowli, Hyderabad City. Key job responsibilities • Ensuring insurance payments are posted to the correct patient account in the practice management system by monthly close • Ensuring all ERA’s within the practice management system are properly applied and balanced • Performing reconciliation of monies received to cash receipts for both electronic and paper checks, and resolving discrepancies in the reconciliation process, and balancing payments posted to the bank account. • Utilize a combination of electronic and scanned paper resources, as well as insurance portals to perform reconciliation duties for all funding sources. • Investigate and process Insurance and patient refunds, process all insurance paperwork, manage lockbox related payment processing and bank account reconciliation • Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise • Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position • Participates in the development of training materials and quality assurance programs • Adheres to productivity standards as set by leadership 4+ Years experience with US healthcare and health insurance industry • Experience with Medicare Preferred • SME level understanding of end-to-end O2C process. • Has been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in accounting and commerce (B. Com) - • Minimum experience of 4 years in Insurance Accounts Receivable in RCM space required - • Experience working in shared services environment with productivity targets - • Exposure to US healthcare and insurance landscape - • Experience with Medicare preferred - • Exceptional communication and interpersonal skills - • A proven track record of seeing projects through to completion, thorough follow through, and an ability to work independently with a strong attention to detail - • Proven ability to solve complex problems - • Driven to ask questions and find solutions - • Understanding of basic accounting principles and receivables management - • Proven ability to adhere to policies and procedures, as defined by leadership The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Senior Management. The ideal candidate will not only have exposure to healthcare revenue cycle, including shared services functions (e.g. billing, collections, cash application) but also have exceptional customer obsessed skills to resolve complex dispute management and provide excellent customer service. They will be able to learn quickly and be willing to experiment with new ideas. Key job responsibilities • Reviewing and investigating claims processing, verifying the proper payment of claims, and bringing insurance claims to full resolution through a combination of external third-party relationships and cross-functional communication and collaboration. • Maintaining service level agreements regarding assigned accounts receivable tasks while ensuring timely resolution of all claims while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise. • Conducts regular review and follow up of accounts receivables, ensuring the timely resolution and payment of accounts. Utilizing multiple reports and worklists, ensuring that all claims are adjudicated correctly per the member's benefits, investigating claims that do not process as expected or for which we do not receive a determination, all while adhering to all applicable guidelines. • Design, develop, and implement process improvements to prevent denials and reduce internal processing errors. • Develop resource material that is accessible and shared by the team and assist in the development of training materials for denial management. Assist in the training of new hires in AR • Finding and resolving market trends with specific payors, escalating where appropriate while utilizing root cause analysis to develop appropriate action plans. • Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position 4+ Years experience with US healthcare and health insurance industry • Experience with Medicare preferred • Prior experience of at least 2 years in Insurance Accounts Receivable in primary healthcare setting preferred• Has led or been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in accounting and commerce (B. Com) - • Minimum experience of 4 years in Insurance Accounts Receivable in RCM space required - • Experience working in shared services environment with productivity targets - • Exposure to US healthcare and insurance landscape - • Experience with Medicare preferred - • Exceptional communication and interpersonal skills - • A proven track record of seeing projects through to completion, thorough follow through, and an ability to work independently with a strong attention to detail - • Proven ability to solve complex problems - • Driven to ask questions and find solutions - • Understanding of basic accounting principles and receivables management - • Proven ability to adhere to policies and procedures, as defined by leadership The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Senior Management. The ideal candidate will not only have exposure to healthcare revenue cycle, including shared services functions (e.g. billing, collections, cash application) but also have exceptional customer obsessed skills to resolve complex dispute management and provide excellent customer service. They will be able to learn quickly and be willing to experiment with new ideas. Key job responsibilities • Reviewing and investigating claims processing, verifying the proper payment of claims, and bringing insurance claims to full resolution through a combination of external third-party relationships and cross-functional communication and collaboration. • Maintaining service level agreements regarding assigned accounts receivable tasks while ensuring timely resolution of all claims while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise. • Conducts regular review and follow up of accounts receivables, ensuring the timely resolution and payment of accounts. Utilizing multiple reports and worklists, ensuring that all claims are adjudicated correctly per the member's benefits, investigating claims that do not process as expected or for which we do not receive a determination, all while adhering to all applicable guidelines. • Design, develop, and implement process improvements to prevent denials and reduce internal processing errors. • Develop resource material that is accessible and shared by the team and assist in the development of training materials for denial management. Assist in the training of new hires in AR • Finding and resolving market trends with specific payors, escalating where appropriate while utilizing root cause analysis to develop appropriate action plans. • Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position 4+ Years experience with US healthcare and health insurance industry • Experience with Medicare preferred • Prior experience of at least 2 years in Insurance Accounts Receivable in primary healthcare setting preferred• Has led or been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Experience with Microsoft Office products and applications The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience. This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business. Roles and Responsibilities: This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems. • Investigate images/videos and provide recommended actions in accordance with SOPs. • Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues. • Identify patterns emerging from audits and contribute to process/program improvements. • Provide timely responses to stakeholders on related tasks as per SOP and SLA. • Systematically escalate problems to relevant owners/teams according to pre-determined processes. • Maintain records of day-to-day work by updating trackers or workflow tools. • Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks. • Understand performance metrics and leverage them to drive business goals. • Work in a collaborative environment and contribute to the growth of the respective team/program. • Develop a global perspective and understand the nuances of various geographies that Amazon operates in. • Be flexible to work on multiple programs as per business requirements. **Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements). **Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements). * Work from Office Role Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Join Amazon Payment Services to drive innovative payment solutions across Africa, Middle East, and Turkey. You'll collaborate with internal teams and banking partners to enhance customer experience through frictionless payment methods. This role offers the opportunity to shape the future of digital payments while ensuring reliable transactions for millions of customers and sellers across five countries. The role requires engaging with various teams in Amazon to understand customer pain points in Payments and build mechanisms and processes to eliminate these pain points. Build robust operational processes and drive continuous improvements through customer anecdotes. Manage incidents related to Payments, trouble shoot, engage internal and external teams to mitigate customer impact and fix problems. Drive Payments Incident Management process to manage critical escalations, customer facing communications, and handling large-scale customer impacting events. Drive operational excellence and improvements to the overall customer experience. Supports a wide range of technology platforms across several countries and closely work with team of engineers to streamline transaction monitoring, anomaly detection and ongoing issues impacting customer’s ability to make Payments on Amazon websites. Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events that impact the Amazon customer experience. You will work with Incident Management team who handles escalations from various teams through tickets and guide them as Payments Subject Matter Expert, build SOPs, processes, automations to reduce incoming tickets. You are required to work with external Payments Partners to drive continuous improvements on core metrics and escalation issues which are impacting customers. Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences. Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence. Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge. A solid background in business operations and a technical background is essential for your success in this position. Must apply the technical skills to automate data extraction and metrics calculation to reduce manual intervention. You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers. You should have experience working with technology and engineering teams and have knowledge on payment processing. Key job responsibilities • A Bachelor’s Degree at a well-regarded Institution in an Analytical Field (Economics, Computer Science, Mathematics, Statistics or Finance) • Drive the resolution of large scale customer impacting incidents as part of a team rotation • Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. • Lead projects and virtual teams to drive operational improvements • Program management working together with technical teams to improve payments products and customer experience • 3+ years of program or project management experience. • Ability for data gathering and analyzing skill, clear logic to address root cause and suggest solutions to customer problem. • Influence technical documentation content, perform documentation review, dive deep into system layouts and solutions. • Should be process oriented with experience of building Strong/sustainable processes. • Should have Incident Management Experience. • Must derive metrics from data and track these metrics. • Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions-oriented. • Deep understanding of and passion for e-commerce desired. • 3+ years of work experience analyzing data with strong statistical and Quantitative Modeling. • Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic. • Be Sharp, Analytical and thoughtful. • High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously. • Should be able to work in flexible shifts. 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - 3+ Years of working experience (Intermediate/Expert) in SQL - Working with global stakeholders, across timezones The Business Analyst will be a part of the high-visibility, growth-oriented, and dynamic Finance Operations, Global Data & Analytics (GDA) team. The GDA team are seeking an exceptionally talented and deeply focused Business Analyst who can build reporting objects, and uses SQL and analytics to influence business outcomes. The role will develop analytical solutions that empower one of the world’s largest Account Payables and Receivables teams to operate at scale, and resolve process defects. The role will navigate ambiguity to rapidly build their knowledge of Amazon’s “Procure to Pay” processes (and their accompanying data sets) to become a trusted analytics partner for our 2,000+ business partners across Finance Operations Head Quarters and Service Centers. Key job responsibilities - Business partner with Accounts Payable leaders across Service Centers and Head Quarter locations to identify, plan and execute on analytical opportunities that enable identification and reduction of transactional defects and work drivers, goal performance measurements, new business expansion health metrics, and operational analysis. - Proactively perform advanced analytics and financial analysis that support the business prioritise work, identify anomalies, and improve business process. - Use of Tableau/QuickSight/SQL to deliver valuable insights, and invent and simplify. - Business partner with stakeholders to align, document, and govern metric definitions. - Participate in cross-team knowledge sharing. - Creating queries and reporting on-demand. A day in the life The Business Analyst will be in charge of building high-performing analytics products relying on SQL, Excel and Tableau / QuickSight. The role will business partner across global Finance Operations to become an expert in core business processes, and will work backwards to enhance metric governance, identify and action analytical opportunities, and leverage data to build compelling business cases that influence our operations. SQL skills (Intermediate / Expert level) is a must to deliver on Job 1 in this role. About the team Global Data Analytics (GDA) is in charge of all the Finance Operations reporting across Amazon's businesses and geographies. GDA's mission is to be trusted and business-focused analytics partners, providing timely data, analytics, and insights across Service Centers (SCs) and global functions. We are custodians of data and metrics definitions. We apply science methods to large-scale transactional processes. Our vision is to empower the world’s largest Accounts Receivable (AR) and Payable (AP) departments to deliver large scale business outcomes through advanced data capabilities and real time, actionable insights. Finance Operations, Order to Cash or Procure to Pay exposure from prior roles is an added advantage Any other scripting skills (R, Python) with proven application examples Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of non-internship professional software development experience - Experience programming with at least one software programming language Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes. We have built a highly respected software engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network. You will be working with senior SDEs and principals to solve problems of scale, improve existing services & build new ones, and work on deep and complex algorithms to improve the experience of our customers globally while optimizing network operations. Key job responsibilities Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry. Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed. Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use. Design and code the right solutions starting with broadly defined problems. Work in an agile environment to deliver high-quality software. Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Amazon Business Catalog Taxonomy Operations team is focused on building solutions that enable B2B customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. The team ensures that our selection is classified for AB customers to perform business specific functions such as approval routing, spend analysis, create procurement policies for compliance, and do forecasting and reporting. Key job responsibilities We’re looking for people who have the ability to follow given guidelines and make decisions in ambiguous situations, as they work with a team focused on assigning global classifications to our Amazon catalog selection for business customers. They’ll use internal tools to manage workload and should feel confident to actively contribute to process improvement initiatives. We’d love to speak to candidates who already have proficiency in Microsoft Office, with an emphasis on basic Excel competencies. A day in the life You will 1) Create Machine Learning rules / Classify ASINs for global classification standards (e.g. UNSPSC) 2) Use tools to create and manage classification mappings between internal catalog and external taxonomy 3) actively troubleshoot and respond to issues that are caused by incorrect classification, mappings or rationales. About the team We are a global and multicultural team who interacts daily with teammates across other regions (EU, JP) and global stakeholders. The team's vision is to have the product catalog perfectly classified for our AB customers. We classify millions of items daily for 10 marketplaces which helps our business customers` ordering experience more smooth. Catalog knowledge SQL Query knowledge Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree, or 3+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications - 5+ years of experience in planning / workforce management / quantitative research or analysis and hands-on experience in building capacity models in a transactional or call center environment The role owns the end-to-end capacity and resource planning for the back-office operation of our global Candidate Services organization. We are looking for an experienced individual who is passionate about the Customer Experience of their internal stakeholder, who thinks and acts globally, and who has the ability to contribute to innovations in our worldwide planning team. Key job responsibilities Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you. The successful candidate will have exceptional communication and organizational skills, superior attention to detail, the ability to prioritize in a fast-paced environment, a desire to innovate and continuously learn, analytical and critical thinking skills, and the customer service focus that the world associates with and expects from Amazon. • Working on a diverse project portfolio supporting Planning initiatives and strategy. • Cross-functional collaboration across multiple business teams, Operations, Global Outsourcing and Program Management. • Create new reporting & analytic opportunities by analyzing and understanding key planning processes. • Document writing and presentations on key initiatives used to influence necessary business actions benefiting the back-office operations • Create optimal capacity plan for the business by managing trade-offs between Candidate Experience and Cost Effectiveness. • Coordinate with Operations and PM teams to analyze historical data and demand forecasts and build out headcount planning models for future growth. • Mitigate capacity risks by managing dependencies across multiple operational teams and sites. • Capacity planning for new business/sites. • Improve and automate existing practices. • Scopes out the requirements for new metrics and tools. About the team The WFS GCO Global Planning Team’s mission is to ensure WFS GCO has the right people, in the right place, at the right time with minimal impact from business / tech disruption and strike the right balance between SLA and cost. The team will focus on building organizational capacity that is flexible and scalable. The Planning team will drive results through consistent monitoring of established goals and metrics that successfully measure, communicate results and allow the team to be “proactive” vs “reactive” to changing trends and variances. The Planning team acts as a backbone for entire business vertical by tying the organizational goals with the delivery targets and bridging the gaps by effective headcount planning. Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight Statistical programming experience using R or Python / experience in statistical modeling tools and/or developing reports using OBIEE, Tableau or other reporting platforms. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

1+ years of relevant experience · Proficient in Microsoft Excel · Flexible to work in shifts Amazon.com employs more than 1000K staff worldwide and our team’s goal is to pay our employees accurately and on Time, with the highest customer obsession and controllership, at the lowest cost to Amazon. Job Description: Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of Payroll operations. Payroll is processed on a weekly, bi-weekly and monthly basis in multiple states, and this person will perform a variety of technical tasks relative to assigned areas of responsibility including data compilation and support of the Payroll Team. Responsibilities include: Process payroll utilizing Vendor payroll software Audit payroll related data Review and process time sheet input records for employees Process manual check calculations, work with the vendor to process stop payments/reversals, enter paycheck card entries and assist with check distribution and backup other payroll analysts as needed Produce timely responses to employee inquiries Key job responsibilities Process payroll utilizing Vendor payroll software Audit payroll related data Review and process time sheet input records for employees Process manual check calculations, work with the vendor to process stop payments/reversals, enter paycheck card entries and assist with check distribution and backup other payroll analysts as needed Produce timely responses to employee inquiries 1+ years of relevant experience · US Payroll HRO experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally • Monitor high-risk accounts and ensure timely escalation of challenges to management • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet the monthly productivity goals • Reconcile complex accounts and have excellent attention to detail 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree, or 3+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications - 5+ years of experience in planning / workforce management / quantitative research or analysis and hands-on experience in building capacity models in a transactional or call center environment The role owns the end-to-end capacity and resource planning for the back-office operation of our global Candidate Services organization. We are looking for an experienced individual who is passionate about the Customer Experience of their internal stakeholder, who thinks and acts globally, and who has the ability to contribute to innovations in our worldwide planning team. Key job responsibilities Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you. The successful candidate will have exceptional communication and organizational skills, superior attention to detail, the ability to prioritize in a fast-paced environment, a desire to innovate and continuously learn, analytical and critical thinking skills, and the customer service focus that the world associates with and expects from Amazon. • Working on a diverse project portfolio supporting Planning initiatives and strategy. • Cross-functional collaboration across multiple business teams, Operations, Global Outsourcing and Program Management. • Create new reporting & analytic opportunities by analyzing and understanding key planning processes. • Document writing and presentations on key initiatives used to influence necessary business actions benefiting the back-office operations • Create optimal capacity plan for the business by managing trade-offs between Candidate Experience and Cost Effectiveness. • Coordinate with Operations and PM teams to analyze historical data and demand forecasts and build out headcount planning models for future growth. • Mitigate capacity risks by managing dependencies across multiple operational teams and sites. • Capacity planning for new business/sites. • Improve and automate existing practices. • Scopes out the requirements for new metrics and tools. About the team The WFS GCO Global Planning Team’s mission is to ensure WFS GCO has the right people, in the right place, at the right time with minimal impact from business / tech disruption and strike the right balance between SLA and cost. The team will focus on building organizational capacity that is flexible and scalable. The Planning team will drive results through consistent monitoring of established goals and metrics that successfully measure, communicate results and allow the team to be “proactive” vs “reactive” to changing trends and variances. The Planning team acts as a backbone for entire business vertical by tying the organizational goals with the delivery targets and bridging the gaps by effective headcount planning. Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight Statistical programming experience using R or Python / experience in statistical modeling tools and/or developing reports using OBIEE, Tableau or other reporting platforms. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - Experience with REST web services, XML, JSON - Experience with implementing CI/CD practices and automated testing As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality. Key job responsibilities • Troubleshoot and diagnose software issues – On call support • Resolve technical problems in a timely and efficient manner • Maintain a comprehensive knowledge of product documentation and features • Document and track customer and system issues • Provide feedback to the development team on product issues and potential improvements • Automate manual tasks and workflows • Stay up-to-date on the latest software releases and updates • In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives. About the team The org’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth. Knowledge of web services, distributed systems, and web application development Knowledge of AWS products and technologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.