Job
Description
We are seeking a highly skilled and results-oriented Senior Technical Program Manager (TPM) to join our dynamic team. This role is pivotal in driving the end-to-end delivery of complex technical programs and strategic initiatives, ensuring they are completed on time, within budget, and to the highest quality standards. The ideal candidate will possess a strong technical background, exceptional program management expertise, and the ability to lead cross-functional teams while effectively communicating with both technical stakeholders and external clients at all levels. Key responsibilities: Internal: Lead technical program kickoff and planning: Take the initial handover from the sales team, conducting internal technical kickoffs with engineering, product, and value discovery teams to establish clear technical scope, architectural considerations, and resource requirements. Facilitate technical workshops: Run detailed technical workshops with customers to deeply understand their current state, align technical priorities, draft comprehensive Statements of Work (SOWs) encompassing technical integrations, timelines, detailed resource planning, and budget. Secure technical and business sign-off from client and internal stakeholders on these deliverables. Drive technical execution and coordination: Own the technical deliverables and coordination across multiple concurrent pilots and launches. Proactively identify and unblock technical dependencies and ensure technical alignment and prioritization with product and engineering teams. Oversee UAT and technical documentation: Work closely with launch managers on technical onboarding, meticulously plan and lead User Acceptance Testing (UAT) from a technical perspective, and prepare comprehensive technical documentation for client sign-off. Strategic technical liaison: Act as the primary technical liaison between internal engineering, product, and value discovery teams, ensuring technical feasibility, efficient resource allocation, and alignment with overall business objectives. External: Lead end-to-end technical implementations: Manage the complete technical implementation lifecycle of Freight Tiger solutions for new enterprise clients, ensuring seamless integration, data migration, and a successful transition to our platform. Translate client needs into technical requirements: Document detailed client technical requirements, collaborating with sales, pre-sales, and customer success to define precise Statements of Work (SOWs) and measurable technical success KPIs. Develop and manage complex project plans: Create and maintain intricate technical project plans, timelines, and budgets, focusing on technical milestones, dependencies, and risk mitigation to ensure projects are completed on time and within scope. Stakeholder management: Serve as the main point of contact for clients throughout the implementation, providing regular updates, managing expectations, and proactively addressing complex issues or escalations. Influence product roadmap with insights: Collaborate deeply with the product and engineering teams to identify, prioritize, and define enhancements and new features based on critical client feedback and industry trends. Monitor and report on KPIs: Define, monitor, and report on key performance indicators (KPIs) to track the success of client implementations, identify bottlenecks, and pinpoint areas for platform improvement. Preferred qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 5-8 years of experience in client-facing technical program management or senior technical project management, preferably within the enterprise SaaS, logistics technology, or supply chain industry. Proven track record of successfully leading complex enterprise software implementations involving deep technical integrations with ERPs (e.g., SAP, Oracle), WMS, TMS, or other critical enterprise systems. Strong understanding of software development lifecycle (SDLC), agile methodologies, and experience working closely with engineering and product teams. Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, and build strong relationships with client technical teams and internal experts. Highly organized, detail-oriented, and adept at managing multiple complex technical programs simultaneously in a fast-paced environment. Demonstrated experience in technical risk management, issue resolution, and conflict management within a client-facing context. Prior experience in the freight logistics or supply chain technology industry is highly desirable. Show more Show less
