Senior Technical Product Manager

Responsibilities

• Conceptualize and build entitlement management-based products which will help faster activation of GEHC Subscription based products for customers.
• Strong understanding of W2W Subscription process like ITO, OTR and Subscription lifecycle management solutions and customer success to build unified view of subscription entitlements for a customer.
• Demonstrate superior product and industry knowledge and helps organization to gain the competitive edge in building and utilizing IOT and Over the Air update solutions
• Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback.
• Works with cross-functional teams to deliver features and major, complex products for Entitlement management solutions.
• Possesses a deep understanding of the technology stack and impact on final product.
• Conducts customer and stakeholder interviews and elaborates on personas.
• Demonstrates expert persuasion and influencing skills that ensure alignment between customer, product manager and engineering teams.
• Prioritize continuously in accordance with the understanding and validation of customer problems and needs.
• Demonstrates strategic expert level skills in problem decomposition and ability to navigate through ambiguity.
• Engages frequently (50% of the time) with the development team; facilitates discussions, provides clarification, story acceptance and refinement, testing and validation; contributes to design activities and decisions.

Translates unstructured or ambiguous work requests into actionable user stories and work units. Basic Qualifications

• Bachelor’s degree in computer science or in STEM” Majors (Science, Technology, Engineering and Math) or equivalent experience
• Experience working in an Agile environment
• Minimum of 5 years’ experience in the Software Development Lifecycle, Project Management, or IT/Digital operations

Desired Characteristics:

• Strong knowledge of software design and coding principles
• Experience working in an Agile environment
• Familiarity with versatile implementation options
• Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security

Business Acumen:

• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security
• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team and balancing value propositions for competing stakeholders.

Leadership:

• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Demonstrates clarity of thinking to work through limited information and vague problem definitions
• Influences through others; builds direct and "behind the scenes" support for ideas
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Shares knowledge, power, and credit, establishing trust, credibility, and goodwill
• Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Participates in technical strategy planning.

Personal Attributes:

• Able to work under minimal supervision
• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
• Able to work well with global teams, including time-zone flexibility
• Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work.
• Able to effectively direct and mentor others in critical thinking skills.
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices.
• Finds important patterns in seemingly unrelated information.
• Influences and energizes other toward the common vision and goal.
• Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GEHC.
• Identifies how the cost of change weighs against the benefits and advises accordingly.
• Proactively learns new solutions and processes to address seemingly unanswerable problems.

Additional Information