Senior Support Engineer(L2)

Designation: Senior Support Engineer(L2)

Experience: 4+ Years

Location: Ahmedabad

Business Unit : Traffic

Qualification : Bachelor’s degree in information technology or computer science or equivalent.

Mandatory Skill: Strong Experience API Hosting, postgres database SW Installation and Database configuration, scripting languages such as SQL/My SQL and postgres, ICD2.5, Server Installation, Good understanding of design concepts and design patterns.

Database: postgres database

OS: Windows and Linux

Communication : Must be good in English

Experience : 5 Years of experience

Work Experience Must Have –

• Lead the implementation of the ICD 2.5 interface control document at new and existing toll plazas., ensure compliance with all technical and business requirements.

• Work with hardware vendors (RFID readers, AVC systems, WIM, lane controllers) to ensure data capture and message formats align with specification.

• Integrate acquiring banks, host systems, and the central mapper/switch (via APIs or files) as defined in ICD 2.5.

• Monitor transaction flows, TATs (turn-around times), exception/violation cases, blacklist/whitelist management, settlement files and reporting.

• Conduct UAT/POC testing for toll-plaza onboarding under ICD 2.5.

• Address failure scenarios, reconciliation, dispute management, settlement differences and audit requirements per specification.

• Provide MIS and operational dashboards:- daily settlement summary, raw data files, incoming/outgoing files, violation reports, etc.

• Maintain documentation, change-control and versioning for ICD 2.5 compliance., liaise with regulatory / oversight agencies such as National

Highways Authority of India (NHAI), Indian Highways Management Company Limited (IHMCL) and National Payments Corporation of India (NPCI).

• Proven work experience as a technical support engineer.

• Experience in implementing software solutions

• Experience with scripting languages such as SQL/My SQL and Postgres.

• Install and Upgrade postgres and Corresponding Application Tools.

• Ability to troubleshoot complex hardware and software issues.

• Ability to provide step-by-step technical help, both written and verbal.

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

• Installing and configuring operating systems, anti-virus software and other applications such as visual studio, third party app, drivers, firewall etc..

• Managing backups of servers, in case of data loss

• Maintenance of Main Database like backups, data purging.

• Experience on Postgres.

• Hands-on experience with Windows/Linux environments

• Installing and configuring client computer systems.

• Responding to client support requests.

• Meeting with L1 team to diagnose software, networking, or hardware issues.

• Participate in data analysis, mapping, and configuration meetings.

• Providing technical support on-site or via remote-access systems.

• Improve apps to meet customer's business needs and follow best practices.

• Repairing hardware malfunctions, software issues, and networking problems.

• Tracking and managing work records.

• Coordinate with L3 team to resolve issues.

• Ensure all issues are properly logged.

• Willing to work whenever support required even on weekend.

• Extend user support and training to customers.

• Good communication skills.

• Good Documentation skills (technical writer).

Nice to Have -

· Male candidate.

· Ready to work on site and frequent site visits.

· Candidates have from toll domain.

· Should be able to work under high pressure and tight deadlines

Interested candidates can share resume at career.bmcloud@gmail.com or DM at 7009347680

Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person