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Senior Solution Implementation Engineer

Senior Solution Implementation Engineer

SoftClouds

8 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

onboarding empathy analysis documentation configuration api customization data migration support integrator development jira zendesk servicenow tracking management saas communication scripting integration tableau confluence adaptability agile scrum kanban itil certification consulting

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Senior Solution Implementation Engineer (Sr. SIE)

Location:

India (Remote)

Type:

Full Time (Monday to Friday)

Shift:

6:30 PM IST – 4:30 AM IST

Note:

Client’s Holiday Calendar shall apply, subject to business prioritiesJob Overview:SoftClouds LLC is hiring a

Senior Solution Implementation Engineer

to lead and execute end-to-end onboarding and implementation activities for global clients. This individual contributor role demands a hands-on professional with strong technical skills, client-facing experience, and a passion for problem-solving. You will directly manage multiple projects, configure our platform, and ensure clients achieve success with minimal handholding.The ideal candidate will be expected to communicate directly with clients, listen actively, handle conversations with a customer-first approach, and translate requirements into well-documented solutions.Roles & Responsibilities:

Fully own and execute 4–5 active client implementations simultaneously.
Meet and engage directly with clients to gather requirements, manage expectations, and maintain strong professional relationships.
Handle client communications with empathy, clarity, and solution-oriented focus.
Conduct requirement analysis, prepare detailed documentation, and translate into configuration plans.
Perform hands-on configuration, API integrations, and product customization.
Execute Professional Services tasks (e.g., manual data migration, Tier 1 support activities, high-volume data entry) during onboarding.
Work as system administrator, integrator, and solution expert throughout the implementation lifecycle.
Collaborate with Product, Development, and Support teams to ensure timely delivery and issue resolution.
Utilize tools like Jira, Zendesk, ServiceNow for ticket tracking and management.
Provide feedback to the Product team to influence product roadmap and enhancements.

Requirements

Skills & Qualifications:

8+ years in a technical, customer-facing role (preferably in SaaS implementation)
Proven experience in requirement gathering, client communication, and documentation
Strong configuration, scripting, and API integration skills
Ability to independently manage tasks, prioritize work, and deliver results
Excellent verbal and written communication skills
Proficient in tools such as Jira, Tableau, Confluence, Zendesk
Analytical mindset, attention to detail, and adaptability in fast-paced environments
Experience in Agile/SCRUM or Kanban methodologies
Willingness to work night shifts aligned to USA PST hours

Ideally, you’ll also have:

ITIL certification
Experience in Tier 1/Tier 2 IT/Consulting firms
Cultural sensitivity and experience with global teams

Education:

Bachelor’s degree in computer science / IT (Tier 1 Institute preferred)

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Senior Solution Implementation Engineer