Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in gurugram
>
RELX
>
Senior Software Engineer II

Senior Software Engineer II

RELX

0 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

Apply

Skills Required

software collaboration lexisnexis risk drive efficiency technology authentication verification data management support monitoring troubleshooting service accessibility flexibility interface network resolve training communication research salesforce installation navigation usability networking database strategy networks sql putty postman django recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

Join our inclusive team delivering high-quality software to customers worldwide!

Are you passionate about collaboration, creative problem-solving, and making a positive impact?

We welcome applicants from all backgrounds and identities—your unique perspective makes us stronger.

About The Business

LexisNexis Risk Solutions partners with organizations of all sizes to drive growth, enhance efficiency, and create outstanding customer experiences. Our technology supports clients in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. Learn more about LexisNexis Risk: https://risk.lexisnexis.com

About The Team

IDVerse, a LexisNexis® Risk Solutions Company, develops leading digital identity verification technology. Our products are trusted by a wide range of clients worldwide, including banking, telecommunications, and government sectors. Having established our technology in Australia and New Zealand, we are now expanding globally.

About The Role

The Product Support Specialist I/Support Engineer provides essential technical support for users of ThreatMetrix and Emailage products. Responsibilities include monitoring, troubleshooting, and escalating cases—whether assigned directly or from the support queue.This role is part of a 24x7 team, ensuring timely responses to customer inquiries and monitoring the ThreatMetrix service. Shifts may cover various hours, including weekends and overnights—accommodations for accessibility needs and flexibility are available.Issues may range from password resets and user interface support to troubleshooting network connections and collaborating with customers to optimize their risk management strategies.

As We Transition To RESSPI, The Position Includes

Technical Support – Email & Phone

Responsibilities

Perform troubleshooting steps and use internal tools to investigate, resolve, and document technical issues—training and mentorship provided.
Deliver high-quality support to all customers via phone and email, adapting communication to meet individual needs.
Log customer interactions, research, and solutions in Salesforce or equivalent systems.
Guide customers through installation and navigation of product interfaces in a clear and accessible manner.
Support users with login, search, usability, research, and technical questions across our products and services.
Escalate issues to appropriate teams when needed, ensuring timely resolution.

Requirements

Experience in customer support (pre- or post-sales) or a passion for helping others solve challenges—formal education is valued but not required.
Strong communication skills (email and phone) with a commitment to inclusive and respectful interactions.
Ability to multi-task, such as documenting inquiries while speaking to customers—assistive technologies and accommodations can be provided.
Basic understanding of internet concepts (networking, SSL certificates, DNS)—if you are willing to learn, we encourage you to apply.
Analytical and creative thinking skills, with support to develop further within the team.
Proficiency in written and spoken English, and openness to collaboration in a diverse environment.
Familiarity with, or willingness to learn about, database strategy, basic networks (DNS, SSL certificates/privileges, SQL, etc.).
Any experience with tools such as Putty, Postman, Grafana, SSL Shopper, or Django is helpful, but not required.

We are committed to providing reasonable accommodations throughout the recruitment process and on the job. If you need adjustments, please let us know.

Learn more about the LexisNexis Risk team and how we work

More Jobs at RELX

Software Engineer II

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

FPR&A Sr Analyst

Chennai, Tamil Nadu, India

5 - 8 yrs

Salary: Not disclosed

Senior Software Engineer I

Chennai, Tamil Nadu, India

3.0 - 5.0 yrs

Salary: Not disclosed

Software Engineer III

Chennai, Tamil Nadu, India

3.0 - 5.0 yrs

Salary: Not disclosed

Assistant Marketing Manager

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Django Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RELX

Information Services

London

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Senior Software Engineer II

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Join our inclusive team delivering high-quality software to customers worldwide!

Are you passionate about collaboration, creative problem-solving, and making a positive impact?

We welcome applicants from all backgrounds and identities—your unique perspective makes us stronger.

About The Business

About The Team

About The Role

As We Transition To RESSPI, The Position Includes

Technical Support – Email & Phone

Responsibilities

Requirements

Learn more about the LexisNexis Risk team and how we work

More Jobs at RELX