Senior Services Manager

As a Senior Service Manager, you will be responsible for overseeing and managing service operations, ensuring timely and efficient delivery across electrical and mechanical systems. Your primary goal will be to optimize Turnaround Time (TAT), maintain high levels of customer satisfaction, and uphold operational excellence in service management. You must have a background in diesel generators to excel in this role. Your responsibilities will include managing a portfolio of service contracts and projects, monitoring performance metrics, and ensuring contractual obligations are met. You will lead day-to-day service operations, troubleshoot operational issues, and ensure that service teams adhere to quality standards and safety protocols. Additionally, you will manage breakdowns, optimize TAT, and oversee subcontractor and vendor relationships. In terms of spare parts and stock management, you will be responsible for overseeing inventory levels, coordinating with procurement for timely replenishment, and tracking stock usage to reduce operational costs. You will also be expected to develop and maintain regular reports on service operations, provide data-driven insights to senior management, and lead a team of technicians, engineers, and service staff. Your educational background should include a bachelor's degree in Electrical or Mechanical Engineering, along with a minimum of 10 years of experience in service management, including at least 5 years in a leadership role. Strong technical expertise, communication skills, problem-solving abilities, leadership qualities, and project management experience will be essential for success in this position. Your proficiency in using MS Office Suite and service management software, along with strong organizational skills, attention to detail, customer-centric approach, and ability to manage budgets and resources effectively, will set you apart as a great addition to the team. Your proactive, results-driven, and solution-oriented mindset will further contribute to the success of service operations and customer relations.,