Senior Services Manager

You will be responsible for leading and managing service operations related to HVAC systems, including installation, commissioning, and maintenance of equipment such as Chillers, AHUs, FCUs, VRF systems, etc. Your role will involve supervising service activities across different regions in India, working closely with local partners and service teams. You will also be required to provide guidance and leadership to service engineers and technicians, assign tasks, monitor performance, and ensure timely project completion. Monitoring service team KPIs, ensuring high-quality service delivery, and driving revenue growth through exceptional performance will be key aspects of your responsibilities. As the primary point of contact for key clients, you will handle customer interactions, manage escalations, ensure customer satisfaction, and foster long-term relationships with clients. You will also be responsible for maintaining service logs, trackers, project documentation, and ensuring accuracy in reporting and scheduling systems. Additionally, you will be involved in training junior engineers and technicians, ensuring compliance with company SOPs, safety regulations, and industry standards. The ideal candidate should hold a Diploma or Degree in Mechanical/Electrical/Electronics Engineering, have at least 5-8 years of experience in HVAC service operations with team and multi-site project management exposure. Proficiency in troubleshooting HVAC equipment, strong leadership and planning skills, effective client communication abilities, and willingness to travel across India as per service requirements are essential for this role.,