Senior Service Reliability Engineer

Job Description

Company Description BT Group is a leading communications services company that connects people for good and supports customers to live, work, and play together better through technology. The solutions provided by BT Group play a crucial role in modern life, addressing global challenges such as the global pandemic, climate change, and cyber security. Role Description This is a full-time hybrid role for a Senior Service Reliability Engineer located in the Greater Kolkata Area. The Senior Service Reliability Engineer will be responsible for tasks such as Senior Network engineer, Candidate should have good Technical Knowledge on cisco portfolio (CCNP) R&S , He should be capable of understanding Contract Design /Traffic Flow of various contracts supported maintenance, and troubleshooting. Qualifications Qualifications: · Degree/Diploma or equivalent · ITIL Foundation highly desirable · CCNP (or similar level of knowledge) mandatory Skills/Experience: · At least 4-5 years of relevant experience with problem solving capability in independent role ( large and complex customers in NOC environment preferred ) · Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies · Expert level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/VOIP/ISDN/ SIP/SDWAN Cloud technologies · Intermediate level of Cisco Data(Routing and Switching), Cisco Access Points, Cisco WLC, Cisco Leaf and Spines, Cisco APIC) and F5 Load balancers · Ability to aggressively drive, facilitate and lead the technical resolution of complex and highly visible technology incidents and ensuring maximum system availability · Experience in handling requests like addition of new network assets for data platform which requires hardware and configuration changes · Basic level of understanding of ISO 20000, ISO 27001 & ISO 9001 · Full level of Understanding of the BT products solutions to a solid ‘basic’ level (e.g. same as Sales roles) and in depth BT's operational/service processes would be beneficial · Solution monitoring and multi-layer troubleshooting · Intermediate level Technical understanding of architecture and design flows · Ability to organize and attend on international conference call and discuss technical issues · Experience in operation of end to end customer solutions · Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing · Self-driven, able to work with minimal guidance and supervision · Team-player with good coaching skills, eager to learn and also share skills and experience · Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users · Keen learner and support CI environment · Peer & stakeholder management · Ability and willingness to coach the 1st line team(s) whenever required Show more Show less