Senior Service Delivery Manager

Job Title:

Department:

Specialty

Location

Job Summary:

We are seeking a highly motivated and experienced Senior Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.

Key Responsibilities:

Operations Management:

• Oversee daily operational activities to ensure efficient and effective operations.
• Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
• Identify operational issues and proactively implement solutions.
• Develop and implement operational strategies to achieve short-term and long-term business goals.

Team Leadership:

• Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
• Conduct regular team meetings, performance reviews, and training programs.
• Foster a positive work environment and ensure adherence to company policies and procedures.

Process Optimization:

• Analyze workflows and operational processes, identifying areas for improvement.
• Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
• Utilize technology and systems to automate and streamline operations.

Quality Assurance:

• Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
• Ensure adherence to company quality policies and regulatory requirements.
• Resolve customer issues and complaints promptly, ensuring customer satisfaction.

Cross-Department Collaboration:

• Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
• Assist in forecasting and planning to meet operational demands and business needs.

Reporting & Analysis:

• Prepare regular reports on operational performance, including productivity, costs, and quality.
• Present analysis and recommendations to senior management for strategic decision-making.

Qualifications & Skills:

Education

Experience

• 13+ years of experience in operations management in US healthcare (Medical Coding).
• Proven track record of managing teams, driving process improvements, and achieving operational goals.

Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using operational management tools and software.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Knowledge of budgeting and financial management.
• Ability to adapt to changing business needs and priorities.

Personal Attributes:

• Detail-oriented with a focus on efficiency and quality.
• Strategic thinker with a hands-on approach to execution.
• Proactive, self-motivated, and results driven.