Senior Product Manager

About Organisation:

Akshayakalpa is a farmer-first, organic dairy and clean-food company. We pair science-led quality with transparent sourcing to deliver everyday staples—milk, ghee, yogurt, cold-pressed coconut oil —through a subscription-led model and a pan-India e-commerce footprint. Our mission: make honest, sustainable food simple for every household.

Role Summary

 Own the end-to-end product lifecycle for our Customer App (Flutter) and key enterprise applications (Java/React, PHP, internal tools). You’ll convert business goals into clear product roadmaps, write crisp PRDs/requirement definitions, align engineering & design, and land high-quality releases. You’ll also lead integrations with external partners (e.g., Razorpay, Mojro, WhatsApp/CPaaS, MoEngage) to deliver seamless customer and operations experiences.

Responsibilities

• Define quarterly roadmaps for: Customer App (order flows, wallet/autopay, learning platform, user engagement), website, e-shop, and internal ops tools (catalog, delivery ops, CRM).
• Define and measure product metrics that help improve customer experience and bring value to the company
• Write PRDs with problem statement, success metrics, user journeys, edge cases, acceptance criteria, analytics events, and roll-out plan.
• Run backlog, sprint planning, and release notes; keep work decomposed into thin vertical slices.
• Drive UAT with test cases for happy paths, failures, retries, and reconciliations (e.g., payment/refund, delivery exceptions).
• Provide flow maps/wireframes and content requirements to the UX designer; uphold usability, accessibility, and performance budgets.
• Validate with quick prototypes and usability tests; iterate to reduce friction (order flow, checkout, subscription setup, autopay mandate, etc.).
• Own partner integrations end-to-end: payment gateways, last-mile (e.g.  Razorpay, Mojro WhatsApp/CPaaS, MoEngage).
• Document flows, callback/webhook handling, reconciliation files, SLAs, and incident playbooks with vendors.
• Define analytics events/attributes (app + server) and dashboards with Data/CRM.
• Run A/B tests (e.g., Auto Recharge copy/placement) and ship what wins.
• Work closely with CX, Ops, Marketing/CRM, Finance, and Legal; maintain RACI, timelines, and risk logs.
• Communicate crisply—weekly product updates, go/no-go calls, and post-release RCAs.

What success looks like (6–12 months)

• Lead Conversion Rate ↑, CAC ↓, Subscription rate ↑, Autopay enable rate ↑ Value Added Products Adoption ↑.
• Reliable integrations: refunds and delivery statuses reconcile daily with zero leakage, CRM automation.
• Clear product documentation: PRDs, sprint delivery rate due to requirements, and analytics specs live and up to date.

Qualifications

• 6–10 years in Product Management, with at least 3 years owning consumer apps or transactional flows at a D2C/consumer-internet company.
• Shipped features across checkout/payments, subscriptions/autopay, or logistics/last-mile.
• Strong PRD and systems thinking; comfortable with flow charts, API/webhook diagrams, error taxonomies, rate limits, idempotency, and reconciliation concepts.
•  Hands-on with analytics (GA4/Apache Superset) and lifecycle tools (MoEngage or similar).
• Excellent collaboration with engineering & design; crisp written communication.
• Bonus (nice to have)
• Experience with Flutter (app) and Java/React (internal tools) environments.
• Payments domain (UPI Autopay, mandates, refunds), and/or logistics orchestration (slots, routing, SLAs).
•  Familiarity with CRM Automation using AI Chatbots