Senior Operations Specialist

Job Description

Position Profile: Senior Talent Onboarding Specialist The Senior Talent Onboarding Specialist is responsible for guiding pre-identified qualified candidates through the Randstad Sourceright Payroll Solutions onboarding process. This person will be responsible for effectively managing the talent onboarding experience, guiding them through a successful orientation including welcome correspondence, legal forms, TAPA, compliance, I9 documents and ‘ready to start’ conversations. Additional responsibilities will include: Onboarding communications – written, calls and text (utilizing standardized templates where applicable) Ordering and managing required screenings Managing VMS activity where applicable Tracker Management – documenting in real time Managing eVerify and I9 compliance process with 100% accuracy Proactively communicating with the talent and clients/internal partners during the onboarding process Partner with appropriate parties to troubleshoot, escalate, and resolve issues while meeting SLA’s Reviewing onboarding requests to ensure roles/job descriptions meet RSR guidelines for risk, geographic location, minimum wage and scope Placing newly hired candidates on order and assignment, ensuring 100% accuracy in all Order & Assignment details Basic Qualifications High school diploma or equivalent required / Associates or Bachelor’s degree preferred Minimum 3 to 6 years of experience in payroll operations/HR/staffing/customer service required Familiarity with vendor management systems (VMS) and payroll tools/solutions is a plus Preferred Qualifications Experience with HR systems, applicant tracking systems, and HRIS is valuable Understanding and compliance with US labor laws, including those related to I-9 verification, is essential Familiarity with background check procedures and processes Knowledge of drug test regulations and compliance requirements is also important Knowledge, Skills, and Abilities Strong customer focus and customer service skills Collaborative one team approach is a must Proficient with the Google environment including Gmail, Docs, Sheets and Slides Excellent organizational, time management skills, verbal, and written communication skills Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization Possess strong problem solving skills Detail oriented with a concern for continuous improvement Ability to multi-task, prioritize and manage time effectively Show more Show less