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Senior Operations Specialist

Senior Operations Specialist

Vegapay

5 - 8 years

5 - 9 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

dispute resolution payment systems cma reconciliation stakeholder management continuous improvement gl accounting operations client management sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Reconciliation Management

Oversee daily and periodic reconciliations across Credit Card and UPI transaction systems.
Perform end-to-end GL accounting reconciliation, including suspense, settlement, and fee accounts.
Manage GEFU/TTUM file preparation and validation for settlement postings.
Coordinate with internal tech and finance teams to resolve breaks, mismatches, and exceptions.

Dispute and Chargeback Handling

Lead the dispute resolution and chargeback process for credit card and UPI transactions in line with network and regulatory guidelines.
Liaise with partner banks, card networks, and payment gateways to ensure timely resolution.
Track dispute TATs, chargeback trends, and operational metrics for continuous improvement.

Banking Client Management

Act as the operational SPOC for banking partners, ensuring SLAs are met and issues are escalated/resolved promptly.
Support clients in audits, reconciliations, and monthly/quarterly reviews.

Control Compliance

Ensure adherence to RBI, NPCI, and network regulations governing settlements, chargebacks, and reconciliations.
Maintain proper documentation, process controls, and audit readiness.
Recommend and implement process automation or improvement opportunities.

Reporting Analysis

Prepare and review daily operational dashboards, exception reports, and reconciliation status summaries.
Support management in MIS reporting, operational KPIs, and root cause analysis for recurring issues.

The Perfect Fit

5-8 years of experience in fintech or banking operations with hands-on exposure to card operations, UPI, or payment systems.
Strong background in reconciliation, accounting entries, and dispute management.
Prior experience with Banking GL systems, settlement files, or NPCI frameworks is a plus.
Graduate/Postgraduate in Commerce, Finance, or related field.
Additional certifications (eg, CA Inter, CMA, or equivalent) preferred.
Deep understanding of cards and UPI transaction lifecycle.
Proficiency in Excel, SQL, and reconciliation tools.
Excellent communication and stakeholder management skills.
Ability to manage cross-functional coordination between tech, product and banking partners.

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